Customer Data Specialist

Customer Data Specialist
2001 THEURER BLVD, Winona, MN 55987
HEADQ
Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm
10 - 28 hours/week

OVERVIEW:
Working as Part-time Customer Data Specialist, you will be responsible for the creation of new customer records or updates to existing records to ensure the accuracy and quality of customer data for consumption by various functional areas of the company. By bringing an orientation for data accuracy to work every day you will ensure that customer interactions, business processes, reporting systems, analytics projects and business decisions within Fastenal are supported with high quality information. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

RESPONSIBILITIES:
The duties and responsibilities of this position include, but are not limited to:
o Creating customer records based on validated information in instances where the customer doesn't currently exist
o Researching and updating information on customer records either prompted through business processes or from specific business users identifying needs for improved information
o Validating customer information against external data sources (Dun&Bradstreet, state registrations, domain searches, professional organizations, Fastenal personnel, public records, news items, etc.)
o Maintaining data accuracy and cleanliness by performing integrity checks and cleansing processes, including researching and resolving any issues uncovered
o Assisting in duplicate record identification and data cleansing to reconcile those situations
o Identifying data quality or process improvement opportunities and escalate them to leadership where needed
o Communicating and building rapport with members of our branch operations, corporate support teams and professional sales teams for data validation and issue resolution
o Processing customer data requests in a timely and accurate manner while ensuring quality and governance policies and procedures are followed

REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
o Possess at least 1 year of experience in a customer service or business environment
o Excellent written and oral communication skills
o Proficient using the Microsoft Office Suite
o Demonstrate strong math aptitude, attention to detail and sense of urgency
o Demonstrate strong organization, planning and prioritizing abilities
o Maintain confidentiality and appropriately handle sensitive customer information
o Highly motivated, self directed and customer service oriented
o Learn and perform multiple tasks in a fast-paced environment
o Work independently as well as in a team environment
o Scheduling flexibility with advance notice
o Demonstrate our core values of ambition, innovation, integrity, and teamwork
o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

PREFERRED POSITION QUALIFICATIONS:
o Previous experience working with large data sets
o Previous experience with research, document processing, data entry, or equivalent business processes
o Previous experience with Microsoft Excel, and basic database software like Microsoft Access or SQL

ABOUT US:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

PART-TIME BENEFIT:
Fastenal offers a 401(k) with an employer contribution.