What are the responsibilities and job description for the Customer Service Representative position at FASTSIGNS® OF HIGH POINT, NC?
Position also known as: Visual Communications Specialist, Inside Sales
Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. You will be responsible for all sales activities within the FASTSIGNS center and will serve as the first point of contact for walk-in, email, and telephone customers. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to close sales through a consultative sales approach.
RESPONSIBILITIES
- Sells consultatively and makes recommendations to prospects and clients using various FASTSIGNS products
- Follows up on new leads and referrals resulting from telephone, marketing, and email activity
- Demonstrates the ability to carry on a business conversation with customers
- Prepares estimates and establishes/maintains estimate follow-up procedures
- Communicates with customers on order status and changes in the production schedule
- Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
QUALIFICATIONS
- High school diploma or GED required
- At least three years in retail or inside sales with excellent customer service experience
- Experience resolving customer satisfaction issues
- Experience working under pressure with multiple tasks/projects
- Strong organizational and time management skills
BENEFITS
- Paid Time Off (PTO)
- Holidays
- 401(K) with Company Match
- Dental and Vision Healthcare Reimbusement
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