Customer Quality Director- FORD

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your Mission, Roles And Responsibilities

Position Summary: The TCS Director is responsible for ensuring compliance of customer requirements by managing quality policies, standards, procedures, programs and practices while driving and facilitating continuous improvement.

Responsibilities

• Build and sustain strong relationships with key decision makers in the customer’s quality and engineering organizations
• Enable a relationship of trust and partnership with customers through technical excellence and a passion for outstanding customer service
• Advise top management in relation to strategic decisions regarding timely and effective communication on customer feedback, priorities and issues
• Lead and optimize team performance by ensuring their understanding and use of quality tools and methods, customer metrics, and Faurecia Excellence System
• Performs root-cause analysis and other problem-solving activities to identify effective corrective actions and process improvements
• Enforce the record retention related to program quality data in development phase
• Ensure the quality of the APQP activities and documentation through coaching, auditing, and training of the Program team to meet both Plant and Customer expectations
• Develop and communicate routine status reports to management as needed
• He/She is the voice of the customer inside the customer business unit, but he/she represents Faurecia while visiting the customer
• Act as single point of contact for customer to implement their requirements across all programs
• Contribute to new business acquisition during the RFQ process
• Manage program quality network and resources
• Propose continuous improvement ideas in business efficiency and cost reduction
• Capitalizes on knowledge and shares best practices / lessons learned across organization and within the site
• Commitment to the highest ethical standards and adherence to:
• Faurecia Group Code of Ethics
• Faurecia Group Code of Management
• Faurecia Group Environmental Policy
• Faurecia Group Quality Policy
• All other duties as assigned by the company
  
  
  

Your profile and competencies to succeed

Authorities

• Authority to request an internal audit or quality assessment based on customer scorecard performance
• Issue Quality Alerts for customer or internal quality nonconformance
• Stop production in case of observed situation jeopardizing product integrity or personnel safety, report it and request immediate remediation
• Approve temporary deviation until the issue is resolved, if applicable
• Authorization to approve purchases with corporate credit card, expenses and purchase orders to his/her N-1
  
  
  

Knowledge / Skills

• Well versed in all automotive quality standards and methods:
• Statutory and regulatory requirements (FMVSS, ECE, EEC, CCC, etc.)
• Quality System requirements (ISO-9001, IATF-16949, VDA 6.3)
• APQP, PPAP, FMEA, MSA, SPC, etc.
• OEM specific quality requirements
• OEM product integrity specifications requirements
• Company’s products and technologies
• Faurecia Management System and Quality Basics
• Six Sigma methodology awareness
• Advanced skills in Microsoft applications (Excel, Word, Outlook, PowerPoint)
• Autonomy and Leadership
• Capability to build and manage network
• Best practice sharing and improvement mindset
• Results oriented with strong written and oral communications skills
• Ability to work in a matrix organization
• Fluent in English. Second language welcome (Spanish, French or German)
  
  
  

Education / Experience

• Bachelor's degree (BS or BA) is desired. If the candidate has less than a Bachelor’s degree, the minimum proven experience in the Automotive industry should be 10-12 years.
• 6-8 years of proven Quality function experience in the Automotive industry. For new comers, a mentor should be nominated
  
  
  

What We Can Do For You

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.
  
  
  

Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.