What are the responsibilities and job description for the Inbound Operations Manager position at FB Flurry?
Inbound Operations Manager
Reporting to the Director of Operations (GM), the Inbound Operations Manager is a key leadership role in our growing 3PL operation which includes E-commerce and Wholesale customers. Key responsibilities will be to manage a multi-client operation to include Receiving, Returns, Inventory Control and more. This position will oversee several managers and supervisors as well as be responsible for approximately 100 team members. Superior communication skills, 5-10 years of progressive experience within a fast-paced growing company as well as the ability to mentor and develop managerial talent will be key factors in success.
Position responsibilities:
The Inbound Operations Manager will be responsible for all aspects of the following departments within the fulfillment center (FC):
· Receiving
· Returns processing
· Put away/stocking
· Replenishment
· Inventory control
Effective and prompt communication of key issues to clients, internal customer service representatives as well as other fulfillment center departments to ensure that all are aware of any inbound receiving and returns processing concerns.
Management of the flow of material into the fulfillment center including client scheduling, communication of inbound issues, and processing of receipts.
Scheduling and management of labor models including matching of labor to forecasted requirements, appropriate oversite of key performance indicators and ability to motivate and improve departmental performance.
Ensuring that all management and team members are appropriately trained in our warehouse management system and follow all SOP’s, achieve UPH targets and operate as a cohesive unit.
Development of weekly plans incorporating client forecasts, UPH analysis and capacity requirements.
Management of the inventory control process including appropriate recording of product movements, cycle counting, and physical inventories as required by clients.
Management of overall product shrink to ensure that all service level agreements (SLA’s) are achieved according to contracts.
Effectively control and improve the overall stocking process for over 100,000 sku’s and picking locations while ensuring the forward pick and reserve locations are properly organized and maintained.
Support the company’s growth objectives by effectively communicating any capacity constraints or improvements needed to improve efficiency and throughputs.
Ability to build an effective team including, retaining of key team members, eliminating safety obstacles, instilling pride in the departments supervised and ensuring effective communications on a regular basis.
Mentoring and development of your management team to ensure the best possible performance, career development and job satisfaction.
Minimum Qualifications:
High School diploma, GED, or equivalent
5 years progressive operational and managerial experience in an eCommerce fulfillment or similar logistics distribution environment.
Job Type: Full Time
Pay: Up to $130,000 per year
Job Type: Full-time
Pay: Up to $130,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Holidays
- Weekend availability
Supplemental Pay:
- Bonus pay
Work Location: One location