What are the responsibilities and job description for the Endpoint Support Technician position at FBL Financial Group, Inc.?
Endpoint Support Technician
Can you be responsible for the daily operations of internal or external networks, operating systems, and mainframe environments? Do you have experience scheduling services and assisting staff with technical services? If so, this Associate Technical Administrator position could be a fit for you!
Who we are: With Farm Bureau Financial Services, our clients/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We are proud of our more than 80-year commitment to protecting the livelihoods and futures of our clients/members and creating an atmosphere where our employees thrive.
What you’ll do:
· Troubleshoot and resolve issues related to endpoints, including desktops, laptops, mobile devices, and Virtual Desktop Machines
- Assist others and take responsibility to administer one or more key infrastructure components or services.
- Complete technical work orders; resolve incident tickets; install problem corrections to prevent reoccurrence; upgrade systems to maintain vendor support currency; apply corrective code patches; monitor and tune system components to meet performance, availability, security, continuity, retention and related requirements.
- Follow IT standards for change, incident and problem management to ensure systems and data are secured and operated in accordance with requirements.
- Set and monitor technical thresholds to ensure components operate to meet service objectives consistently. Systems users include all employees, field agents, agency staff and external customers via web sites.
- Maintain consistent, quality documentation to meet ongoing operations and continuity requirements.
- Participate in the evaluation of systems solutions.
- Provide 24-hour on call support for infrastructure to support business service levels.
What it takes to join our team:
- Associate degree or equivalent plus 2 years relevant experience required.
- Must have skills supporting one or more of the following key enterprise infrastructure services or technology platforms: data networks, application computing platforms, storage area networks, data base system infrastructures, middleware technologies, security infrastructure technologies, and/or scheduling services.
- Must have analytical and problem-solving skills, logical information organization skills.
- Must be able to work independently as well as in a team environment.
- Maintain knowledge and skills current in alignment with industry technology developments.
- On-call responsibility to support network 24/7.
- Oral and written communication skills as appropriate for this position.
- Ability to read, write, and speak the English language.
- Reasonably regular and predictable attendance.
What we offer:
- Health / Vision/ Dental insurance
- 401K with match
- Life and disability insurance
- PTO / paid holidays / volunteer time off
- On-site Wellness facility with fitness classes
Farm Bureau… where the grass is greener.
Work Authorization/Sponsorship: Currently, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.
* Will fill this position at appropriate level.
