What are the responsibilities and job description for the Researcher position at FedEx?
Job Title: Researcher
Job Requisition Number: RC478482
Category: Marketing
Pay Type: Exempt
Locations:
Collierville, Tennessee 38017
United States
Plano, Texas 75024
United States
Coraopolis, Pennsylvania 15108
United States
Under limited supervision, this position supports the planning and implementation of research, including; usability studies, ethnographic field studies, eye tracking studies, competitive evaluations, participatory design sessions, focus groups, surveys, in-depth interviews, card sorting, gorilla usability tactics and/or similar approaches. Communicates data driven insights and recommendations in a persuasive manner to influence/drive decision-making and problem solving processes. Supports creative collaboration and business decision making internally, working with key stakeholders including design, IT, key marketing, product development, and operations.
Performs activities/roles such as:
- Frames and reframes business challenges to focus design efforts
- Empathizes with customers to discover pain points and unmet needs
- Prototypes and tests concepts with customers
Minimum Qualifications:
Bachelor's degree/equivalent in Marketing Research, Design Research, User Research, or related business discipline. One (1) year experience in research, research techniques, creating and running various research methods, interpreting results and developing data-driven recommendations. Strong collaboration, communications and analytical skills. A directly related Master’s Degree is equivalent to two (2) years experience. More advanced degrees may offset experience requirements.
Domicile / Relocation Information:
This position can be domiciled in the following locations: Collierville, TN, Plano, TX, or Pittsburgh, PA.
Relocation assistance may be available based on business need.
FedEx. Where now meets next.
Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.
FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.
FedEx has been recognized on many different lists both for business success and for being a great employer:
- Fortune "World’s Most Admired Companies" – 2021
- Forbes "Best Employers for Diversity" - 2021
- LinkedIn "Top 100 Companies" - 2021
- TIME "100 Most Influential Companies" - 2021
- World HRD Congress "Best Gender Equality Workplace" – 2021
- InsiderPro ComputerWorld "Best Places to Work for IT" – 2021
FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.
FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.
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