Senior PC Technician

Description

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.          

Overview of position:

FEDITC is seeking a Sr. PC Technician to work in Ft. Campbell, KY. A United States Citizenship and an active TS/SCI DoD Security Clearance is required to be considered for this position.

The Senior PC Technician is responsible for maintaining, analyzing, troubleshooting, and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. The Technician will assist employees via remote access, phone, or in person. The Sr. Technician may also mentor or train other Desktop Support. The Sr. PC Technicians must have excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, and network connectivity. This position is customer service oriented, and the Sr. Technician must be proactive in anticipating and resolving problems while maximizing efficient use of computing resources.  The Sr PC Technician may be required to provision and maintain mobile devices including NIPR, SIPR and Gray. This position may supervise PC Technician support teams.

Responsibilities:

• Oversee Jr technicians who maintain location of technical and project management.
• Oversees troubleshooting and proactively resolving technical issues.
• Work with Jr technicians to provide technically sound resolutions to the Government and subordinates.
• Leading Jr. Technicians with developing and designing.
• Overseeing technical problem solving for customer support of database.
• Overseeing staff who maintain and administer hardware, software, firmware, and OS.
• Monitoring server applications and services using authorized monitoring software to facilitate proactive response to hardware failure.
• Oversee staff who maintain hardware and software systems and tools used to monitor, maintain, tune, and report on storage environment health and status.
• Responsible for staff operating, maintaining, integrating, and administering database hardware.
• Conducting application and data migration necessary as a result of a hardware or software IMAC or re-installation.
• Planning and performing the release of approved software, hardware, policy, and procedural.
• Performing Risk Management RM activities related to preparing new or reconfigured software and hardware for release.
• Ensures staff adheres to RM policies, procedures, processes, and regulations for implementing approved changes to the enterprise, including software and hardware.
• Additional duties as needed. 

Qualifications

Experience/Skills:

• 5-10 years of relevant experience working as a PC.

Certification:

• DoDD 01-M IAT II * AND MCSA: Win 10 OR MCSA: Windows Server 2016 OR Microsoft 365 Certified Modern Desktop Administrator OR MCA certifications required.

Education:

• Associate degree or Significant relevant experience will be considered.

Clearance:

• Active TS/SCI clearance is required.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).

FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.