What are the responsibilities and job description for the Repair Clerk position at FEIN Power Tools Inc. US?
Company Description
For more than 150 years, FEIN Power Tools has been building an empire on professional grade, German engineered and manufactured power tools. Jancy Engineering, a US based company with over 75 years in the metal cutting industry, has teamed up with FEIN. Together they provide the most rugged and reliable power tools and metal cutting tools in the industry. These two companies continue to be respected and revered throughout the world for providing high quality, expertly engineered business solutions.
Job Description
Essential Duties and Responsibilities:
Responsible for the processing of tools and products sent in for repairs and communicating about these repairs with our customers.
- Communicate with customers via email and phone on inquiries or notifications for the status of a repair
- Receive tools, create repair estimates, process payments, troubleshoot orders, enter feedback, search orders for customer inquiries, and close orders in the ISSOS system
- Handle re-sharp orders
- Perform clerical work for the repair department such as database management and data entry
- Move inventory electronically through the SAP and ISSOS systems
- Physically pick parts for transfer from warehouse to repair department when needed
- Estimate and repair tools when needed
Required to perform other duties as requested, directed or assigned.
Qualifications
Knowledge Skills and Abilities:
- Ability to work with a minimal supervision
- Moderate computer skills including data entry
- Continually demonstrate a productive, non-disruptive work ethic
- Willingness to learn how to diagnose and repair power tools
Additional Information
Benefits:
- Medical, Dental, Vision coverage
- Life Insurance- company paid
- Principal Financial Retirement Plan- Company Match
- HSA
- FSA
- HRA