Product Specialist - HVAC Technical Support

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking to fill an immediate need for a Product Specialist - HVAC Technical Support. As a Product Specialist, you will provide technical product expertise to our outside sales and field partners for Unitary/Ductless products. If you have prior experience with Unitary/Ductless products, outstanding communication skills, and love helping others solve problems, this is an excellent opportunity to grow with an industry-leading organization.

Responsibilities:

• Act as the subject matter authority for Unitary/Ductless products and provide consultative product selection recommendations
• Create and maintain consultative sales relationships with new and existing clients, including providing product suggestions and expertise, conducting client and job-site visits, and collaborating with partners at all levels to promote Ferguson products
• Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times
• Provide technical product knowledge and product training to customers and internal associates
• Assist in developing quotes for projects, including updating for product changes and adjusting for pricing-related issues
• Establish and foster strong vendor relations
• Monitor job throughout the lifecycle and through completion to ensure that any changes are accounted for and communicated
• Maintain customer job quotes, job correspondence, vendor pricing, and the job status
• Align inventory management goals and maintenance of job performance against job expectations
• Coordinate product delivery to job-sites
• Work with other branch personnel to ensure phenomenal customer service from the order to the delivery and beyond
• Continually improve product knowledge in order to promote a professional image in the field
  
  

Qualifications:

• 3 years of construction-related outside sales, inside sales, project management, project coordinator, installation technician, or estimating experience
• Experience with Unitary/Ductless products
• Prior use of BidTracer, PlanSwift, or similar estimating software, a plus
• Experience reading blueprints, specifications, or drawings, preferred
• Strong proficiency with computer and software programs, including all Microsoft Applications
• Intermediate Excel skills, such as pivot tables, a plus
• Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of the organization
• Ability to be flexible, adaptable, and multitasking skills needed, including the ability to prioritize multiple, urgent requests
• Proven time management and organizational skills
• Detailed and able to maintain a high level of accuracy
  
  

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$3,600.00 - $7,791.30

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information