What are the responsibilities and job description for the Lead Bookkeeper position at Festival Foods?
Responsible for working closely with all bookkeeping associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met. Contributes to store profitability by effectively managing all aspects of bookkeeping department operations, to include but not limited to: labor, expenses and guest service.
- Leads, coaches, teaches and reinforces Festival culture, guest service, and performance expectations to all bookkeeping associates
- Maintains adequate staff levels by interviewing applicants and extending job offers
- Trains new bookkeeping associates
- Finalizes and approves weekly work schedule for bookkeeping associates
- Writes and conducts performance reviews of bookkeeping associates
- Documents violations of company policies/procedures by bookkeeping associates and conducts appropriate corrective action, up to and including termination
- Answers questions and provides guidance to all bookkeeping department associates
- Ensures all department standards are being met in the bookkeeping department
- Communicates and works cooperatively with Store Director, other department managers and bookkeeping associates to maintain standards and exceed guest expectations
- Provides excellent services to all guests
- Assists guests with finding items they are looking for while on the sales floor
- Answers the telephone and assists guests using proper phone etiquette
- Addresses guest concerns and resolves issues when a guest is not satisfied
- Assists all department associates with daily responsibilities while leading by example
- Develops assistant department manager and/or department leads to prepare for advancement opportunities
- Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas
- Prepares, verifies, and processes invoices while complying with company policies and procedures
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
- Other duties as assigned
QUALIFICATIONS
- High School Education or equivalent combination of education and experience
- Ability to deal tactfully and effectively with guests and all personnel
- Good oral and written communication skills and the ability to handle situations
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- The employee must possess the ability to sit for long periods of time. Requires fine finger and broad manual dexterity
- The position requires the employee to lift up to 50 pounds on an occasional basis
WORK SCHEDULE
Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"-empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.
