Tool & Inventory Clerk

Job purpose

The Tool & Inventory Clerk is responsible for the inbound and outbound processing & handling of all company products as well as spare part handling duties for the Service Operations Department. 

Duties and responsibilities

We are seeking a candidate who is passion about service. The key responsibilities include but are not limited to:

• Receives all inbound packages for Service Operations Department, moves pallets/packages to work station area for processing.
• Opens, pre-cleans, inspects contents, condition, and stages inbound tools into numbered inventory control bins, trays, and tags.  Reports anomalies promptly to Service Operations Manager.
•  Creates Repair Orders (RO) for all received tool types in SAP, assigns control bin/tag/tag numbers in SAP (i.e., dealer/end user repairs, recons, internal company repairs, etc.).
• Creates new end user master files in SAP for first time customer receipts.  Interacts with Customer Service on any duplicate, missing, or questionable customer master data issues.
• Picks Service replenishment orders and back orders from N.A. warehouse, interacts with warehouse supervisor to obtain daily/hourly 6620 pick tickets.
•  Responsible to stock replenishment orders in proper 6620 locations as well as deliver special orders directly to Technicians that are waiting.
• Performs 6620 inventory counts, reports results to Service Operations Manager for next steps.
• Escalates replenishment parts situations to Service Operations Manager for guidance and direction.
•  Pulls the SAP tool Deliveries on hourly basis and moves completed tools to Shipping Dept.  Matches and verifies serial numbers to Delivery documentation.  Reports mismatches to Service Operations Manager promptly.
•  Performs tool bin/tag/tray maintenance, maintains inventory file of same (new labels, adds locations for new items, removes discontinued items, reassigns and moves  locations as space requirements dictate, etc.)
•  Performs as backup for recon tool repairs (specific example: entry level testing and repair on CT products)
•  Performs other duties as assigned.

Qualifications

• High School diploma, additional technical or vocational education a plus;
•  Preference toward previous experience in a technical/repair customer service capacity;
•  Experience with SAP a plus; Hourly/Daily SAP interaction required.
•  Highly developed sense of integrity and commitment to customer satisfaction.
•  Demonstrated passion for excellence with respect to handling and caring for customer inventory;
•  Ability to communicate clearly and professionally, both verbally and in writing;
• Strong detail orientation as well as communication/listening skills;
•  Possess a strong work ethic, highly accomplished attendance history required;
•  Team player mentality, ability to work harmoniously with different personalities and roles;
•  Must be proficient in basic computer skills and Microsoft Office applications.