Financial Services Credit and Collections Specialist

Position Summary

The Credit and Collections Specialist is responsible for assisting in the quantitative and qualitative analysis of applicant requests for a line of credit, prepare and deliver written credit approval or denial correspondence, and maintain customer master data integrity as it relates to Financial Services. The Credit and Collections Specialist is responsible for executing FFF Enterprises’ credit and collection policies, processes and best practices as it relates to the resolution of trade receivable assignments.  The Credit and Collections Specialist will evaluate and perform systemic customer master updates on new and existing accounts and regularly interacts with FFF Enterprises’ Financial Services, Finance, Sales, Sales Operations, and Customer Service teams along with our customers, while providing WOW! Customer Service.

Essential Functions and Duties

• Assist Credit Analyst in analyze customer’s financial condition, securing credit data and financial statements for customer credit lines while minimizing bad debt risk, maximizing accounts receivable collections.
• Perform customer master updates in SAP including maintaining business partner data input including but not limited to coordinator account assignment, credit limit, risk class, and payment terms.
• Assist Financial Services Manager on special projects relating to the resolution of trade Receivables, identifying patterns and trends on current customer base utilizing performance tools (SAP/D&B/Access) to assess and correct customer information.
• Monitor and maintain SAP functionality as it pertains to the Financial Services Credit and Collections Specialist role to ensure an efficient and effective tool to assist the teams in their daily responsibilities.
• Back-up to weekly reporting for third party collection activities, bankruptcies, escheat, management accounts, and credit watch.
• Support all internal and external financial audit activities associated with accounts receivables, ensuring all data requested is accurate and provided promptly, as requested by the Finance team.
• Work with FFF Sales Representatives in negotiation of customer payments and credit limits. Research and resolve customer and/or internal inquiries or disputes, as it relates to the extension of credit or resolution of trade receivables.
• Manage and maintain department standard operating procedures, training documents, and internal/external communication processes in OneNote.
• Conduct an annual review of all SOPs and training documents to improve processes, team performance and service quality to internal and external customers.
• Engage in the development, testing and maintenance of credit and collection reporting tools in conjunction with the Financial Service Manager, SAP Team, and intersecting departments.
• Adheres specifically to all company policies and procedures, Federal and State regulations and laws.

• Display dedication to position responsibilities and achieve assigned goals and objectives.

• Represent the Company in a professional manner and appearance at all times.
• Understand and internalize the Company’s purpose; Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.

• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.

• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.

• Other duties as assigned.

Education, Knowledge, Skills and Experience

Required Education:

• High school diploma or equivalent.

Required Knowledge:

• The Credit and Collections Analyst must possess excellent knowledge of credit and collection principles such as credit exposure, risk monitoring, corporate credit applications, and analysis dealing with a tangible product (vs. a financial product).
• GAAP and applied accounting principles in the interpretation of customer financial statements with strong attention to detail and accuracy.
• Must have knowledge of accounting principles used in the interpretation of customer financial statements.

Required Experience:

• Minimum of five (5) years credit and collection experience, related to a tangible product required.
• Must have five (5) years of experience utilizing Microsoft Office (advanced level), SAP, D&B, Internet and related computer skills.

Preferred Experience:

• High school accounting and/or college level lower division accounting a plus.
• Experience in the healthcare industry a plus.

Required Skills:

• Must have strong organizational skills
• Must have a detail orientation and the proven ability to prioritize work
• Must have effective verbal and written communication skills
• Must have the ability to work with limited supervision and as part of a team
• Sound decision-making abilities
• Proven advanced Microsoft Office Suite skills, SAP, D&B, Internet and related computer skills.
• Ability to analyze a Dun and Bradstreet report required in determining a customer’s financial condition.
• Ability to effectively secure prompt payment from customers, while employing commercial sensitivity, business acumen, and good judgment.

Physical requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.  The employee occasionally lifts up to 20 lbs. and occasionally kneels and bends. Working condition include normal office setting.

Mental Demands

Learning, thinking, concentration and the ability to work under pressure, particularly during busy times.   Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service.  Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.  Must have the ability to exercise discretion as well as appropriate judgments when necessary.  Must be proactive in finding solutions.

Direct Reports

None

EEO/AAP Statement

FFF Enterprises/ NuFactor is an equal opportunity employer to all and prohibits discrimination and harassment based on the following characteristics: race, color, caste, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic conditions), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran or military status, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or any state protected leaves), domestic violence victim status, political affiliation, reproductive health decision-making, and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.

About the Company:
FFF Enterprises

Industry:
Biotechnology/Pharmaceuticals

Salary : $20 - $24