What are the responsibilities and job description for the Operations Specialist position at Fide Freight?
Fide Freight is fast paced, fast growing innovative transportation consulting firm looking to bring on an Operations Specialist. At Fide Freight, you have all the opportunities to move up and be the manager of a team. We are still hiring through the coronavirus so come join us today for your next opportunity.
As an Operations Specialist you will ensure operational excellence through supporting both internal and external customers and carriers. You will do this by tracking and tracing our shipments, making appointments, entering shipment data, communicating to help resolve issues and ensure on time departures/arrivals. You will also provide excellent customer service to our carriers and customers. This role provides an excellent opportunity to start your career at Fide Freight, with opportunities to grow in Operations, Sales or Account Management.
You are to work hand-in-hand with sales representatives to create an Above and Beyond Experience for every client with every shipment. Having a continuous improvement mindset with radical transparency is a must in this role. We expect all personnel to point out problems or potential problems that would dissipate the customer experience and use problem solving techniques to mitigate any future problems.
Responsibilities:
- Deliver operational excellence to customers, carriers and suppliers.
- Answer incoming calls and make outbound calls ensuring outstanding customer service.
- Schedule appointments via phone, email and company website.
- Provide timely and accurate shipment information to carriers.
- Audit load information for accuracy and completion.
- Complete customer, carrier and supplier requests with a sense of urgency.
- Track and trace shipments in a timely manner to best serve our customers.
- Enter shipment data ensuring a commitment to quality and accuracy.
Preferred Qualifications:
- Values a diverse and inclusive work environment
- Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills
- Effective communication skills, verbal and written
- Strong attention to detail and accuracy
- Ability to prioritize, multitask and manage time effectively
Job Type: Full-time
Pay: $38,000.00 - $42,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- Why do you want this job?
Work Location: One location