What are the responsibilities and job description for the Bilingual Dispatcher position at Fidelis Elite Systems?
Here at Fidelis Elite Systems, we aim to provide the highest level of service to our customers while ensuring top-tier quality water. Our Company specializes in water filtration and water softening solutions by providing customers with the best quality of water. We are currently looking for a highly talented Bilingual Dispatch Representative to support our growing operations team in Lake Elsinore, CA. $18.00/hr to start!
If you’re interested in expanding your career with Fidelis Elite Systems, please apply! Our competitive benefit package includes: Competitive Compensation, Great Career Growth, Accrued PTO, Paid Holidays, Sick Leave, 100% Paid Medical Insurance, Dental Insurance, Vision Insurance, Company-Paid Life Insurance and much more!
Job Title: Dispatch Representative
Department: Dispatch
Report to: Sales Manager
FLSA Classification: Non-Exempt
Employment Type: Full-Time
Date Verified: 07/15/2023
Compensation: Starting $18.00/hr
Schedule: Friday - Monday (4-days), Tuesday - Thursday (3-days) off
Schedule Type: 4/10 Plan Compressed Work Schedule
Hours: 9:00am - 8:00pm
Essential Job Functions
- Dispatch and schedule Field Service Technicians from appointment-to-appointment.
- Dispatch Customer Relations Associates from appointment-to-appointment.
- Update customer files as information is received from the demonstration and installation.
- Serve as a point-of-contact for the territory location.
- Responsible for confirming scheduled appointments with customers.
- Serve as communication link between Sales Managers, Sales Representatives, Customers, and Appointment Setters.
- Distribute scheduled appointments to Sales Representatives using the company CRM system.
- Address appointment schedule discrepancies with Sales Managers and Appointment Setters.
- Assist Sales Representatives and Field Service Technicians in reaching customer addresses efficiently.
- Perform any other assigned duties.
Qualifications, Skills, and Competencies
- Bilingual is required (English/Spanish).
- Excellent communication skills.
- Must be proficient in computer operations including but not limited to, Microsoft Excel and Word.
- Self-starter with excellent problem-solving skills.
- The ability to prioritize tasks in a fast-paced working environment.
Experience
- 1 years of relevant work experience is required.
- Experience in call center environment is desired.
Education
- High school diploma/GED.
Fidelis Elite Systems is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Weekends as needed
Language:
- Spanish (Preferred)
Work Location: In person
