What are the responsibilities and job description for the Contact Center Training Specialist position at Fidelity Bank?
CONTACT CENTER TRAINING SPECIALIST
The candidate for this position will train Contact Center employees to provide outstanding customer service through Interactive Banking Machines (video teller machines) and our Call Center receiving incoming calls, video interactions, and online chat. The candidate should be comfortable interacting with customers on camera and phone in addition to training others to do so. The candidate must to comfortable utilizing new technology, possess strong communication skills verbally and written to accurately complete transactions/requests for customers while also fostering a learning environment for their trainees. The candidate must demonstrate knowledge of Fidelity Bank products and services and must foster teamwork across all areas of the Bank.
Requirements for the position include a high school diploma (or equivalent), strong written and verbal communication skills, customer service/chat support experience as well as strong computer skills. The ability to work late and/or flexible hours is required. EO/AA Employer: Title VII/Protected Veterans/Disability Status