Implementation Specialist

Job Description:

Job Description:

Are you passionate about learning, program and project management, and data visualization? We're hiring an Implementation Specialist to join our rapidly growing Fidelity Brokerage Talent, Learning & Inclusion team. The Implementation Specialist role is focused on managing the day-to-day operations and providing support for our Fidelity Brokerage Talent, Learning & Inclusion team, including program/event scheduling and implementation, registration, reporting, and technology support for both digital and in person learner experiences. The Implementation Specialist role also takes ownership for building strong business partner relationships, learning platform expertise, program management, and internal Learning & Development projects. Part of your role will also be to find innovative and effective ways to visualize data on success measures and outcomes for our learner experiences and programs to provide reporting to our business partners and stakeholders.

The Team

As a member of the Fidelity Brokerage Talent, Learning & Inclusion team, you’ll use your expertise in Learning and Development (L&D) to support learning initiatives across the different domains within the Fidelity Brokerage organization. You’ll collaborate with Talent & Learning Partners, business leaders, and other L&D associates on fast-paced, innovative projects.

The Expertise You Have

• Bachelor’s degree
• 2 years of experience coordinating complex programs, events, and projects
• 2 years of experience with learning management system (LMS)
• Ability to navigate several software platforms and systems
• Exceptional organizational skills when handling multiple tasks simultaneously
• Experience and comfortability working with data and data visualization

The Skills You Bring

• Experience with LMS administration. Experience with SumTotal is a plus
• Excellent written and verbal communication skills
• Ability to multitask, manage your workload and maintain flexibility in a work environment with changing priorities
• Strong experience in Microsoft Excel is a plus
• Ability to manage data efficiently
• Demonstrate excellent project management skills and well-thought-out decision making and critical thinking
• Demonstrated independence, autonomy and accountability when performing your work, even in the face of ambiguity or limited precedent
• Ability to balance multiple projects simultaneously
• Experience with hosting and facilitating virtual meetings in Zoom, including breakout room creation/navigation and Q&A facilitation
• Experience with automation tools, such as Power Automate is a plus

The Value You Deliver

• Acting as a learning management system (LMS) domain admin. Providing administrative support and accountability including daily administration, reporting, employee inquiries/education on the LMS, and consulting with internal stakeholders/business partners
• Managing class participant communications, including the training invitation, registration (create classes in the LMS and register associates) and pre-work/post-work materials
• Setting up and maintaining curriculums, offerings and audiences for training content based upon business needs and established best practices
• Solid understanding of our learning platforms and their capabilities to support the associate learning experience
• Providing first-level technical troubleshooting and assistance to LMS users in navigating and completing training, escalating system issues as applicable
• Maintaining completion records and post-course feedback process
• Pulling and manipulating data from the LMS to create periodic reporting using Excel
• Coordinating vendor logistics (for class materials, training facilities, vendor facilitator access, vendor completion reporting, vendor surveys, vendor guidelines, catering, contingency strategy for inclement weather, etc.)
• Testing/reviewing learning experiences prior to learning experience delivery/launch
• Evaluates and identifies process inefficiencies in work-streams and programs, and creates automated processes to provide improvements/solutions

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.