What are the responsibilities and job description for the Service Coordinator position at Fidelity Power Systems?
Fidelity Power Systems is one of the nation’s largest Kohler distributor and services provider in the mid-Atlantic region. We offer commercial, industrial as well as residential emergency power systems including standby generators, paralleling switch gear, and automatic transfer switches.
As a result of continued growth and success, we are looking for a Customer Service Representative/ Dispatcher to join our Springfield, VA team!
Responsibilities:
• Answer all inbound and service calls, greeting all customers courteously, determining their needs and serve as a customer service point of contact
• Dispatching technicians after determining service call needs for the customer or client
• Creating and maintaining the schedule for all service technicians in the Springfield office as well as keeping constant communication with technicians throughout the day
•Gather required service work order information: Customer information such as company name, contact name, address, and phone number; Equipment/unit information; Requested repair, complaint, and/or failure. Gather details such as operating conditions at the time the complaint/failure occurred
• Verify and maintain accurate customer files
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and co-workers
• Attend and participate in all meetings, trainings, and activities as required