What are the responsibilities and job description for the Help desk position at Fiduciary Trust Company?
PRIMARY RESPONSIBILITIES
This position is responsible for providing a wide variety of IT administration, desktop support, and operations tasks.
Ongoing duties include :
- Providing desktop support to the company
- Maintaining Active Directory user accounts and security / file system access rights
- Responding to Help Desk inquiries and resolving user issues in a timely manner
- Performing daily, weekly and monthly activities to process, monitor, and resolve issues regarding :
- Server and Desktop anti-virus scans and updates
- Server and Desktop software patching
- Build out and deployment of new workstation images
- Prepare IT management reports
- Hardware upgrades and replacement
- Work with senior IT administrators and engineers to complete project assignments
- Performing problem resolution and working with external vendors for all copiers and printers
- Perform all duties as assigned for Disaster Recovery / Business Resumption tests
- Perform other duties and projects as assigned by the Department Manager
Overall Environment
- Windows 10 / Server 2016 / 2019 / 2022 and SQL 2019 and above
- Microsoft Office 365 / Intune / Teams / OneDrive
- HP Desktop, Cisco, EMC, Avaya, VMWare
- Checkpoint / Palo Alto Firewall, Crowdstrike EDR
REQUIRED SKILLS AND QUALIFICATIONS
- 2 years of IT experience required
- Experience supporting Windows-based operating systems and Microsoft-based products
- Strong communication, problem solving and customer service skills
- Ability to travel to NH office
- Associate’s degree (AS) in Computer Science or related field preferred
- A , Network , MCP certification(s) a plus
Last updated : 2024-06-19
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