Deposit Operations Specialist I
Job Posting for Deposit Operations Specialist I at Field & Main Bank
Deposit Operations Specialist I
DEPARTMENT: Deposit Operations
REPORTS TO: Wire Transfer Officer
SUPERVISES: None
FSLA: Non-Exempt STATUS: Full Time
EEO Classification: 5 Administrative Support Workers
JOB GRADE: C
HOURS: Regular full-time 40 hours
SUMMARY: Provides service to bank customers & support to retail & operational departments of the company by performing various duties & tasks related to bank operations. This includes bookkeeping, ATM & bank debit cards, wire transfers, electronic banking, ACH, data entry, customer information files, provides exceptional external & internal customer service by being consistently courteous, professional, accurate, timely, knowledgeable, & patient to the customer. Duties performed within realm of bank regulations that protects the customers & the institution. Duties often performed within a strict deadline.
EDUCATION & EXPERIENCE:
- High school diploma or equivalent
- Strong knowledge of the banking or financial services industry, deposit experience a plus
- Proficient in Microsoft Excel, Word, and other computer skills.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Assist in successful operation of the bank's electronic products and services by following written policies and procedures.
- Progressively learn all electronic services offered by the bank.
- Assist with answering departmental telephones and respond to general inquiries as necessary (Balance, Statement Requests, or other Account Information).
- Assist with CIF duties.
- Assist in verification of CD checks against CD & IRA Forecast reports.
- Assist in maintaining an updated register & prepare checks for mailing.
- Communicate and work with Deposit Operations, Retail Administration, Relationship Bankers, as well as other departments.
- Assist with various report proofing as assigned.
- Assist debit card, online banking, bill pay, & telephone banking users in resolving problems through diagnoses & discussion with other team members.
- Assist with maintenance of various logs (debit card fraud & disputes, red flag, research & adjustment, charge-off, etc.)
- Scan and index all necessary documents in Synergy.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Other duties as assigned or required.
KNOWLEDGE, SKILLS & ABILITIES:
- Ability to meet deadlines.
- Strong analytical skills.
- Strong interpersonal & customer service skills.
- Ability to work independently & in a team environment.
- Ability to work in an open office environment with interruptions.
- Accuracy & strong attention to detail.
- Proven problem-solving skills.
- Ability to efficiently operate standard office equipment such as computer, keyboard, printer, fax, copy machine, and calculator.
COMPETENCIES: To be successful in this position, an individual should possess and demonstrate the following competencies to perform the essential functions of this position.
- Computer skills – Strong working knowledge of computer functions and general office programs, including Microsoft, Excel, and Work. Proficient in keyboarding. Ability to learn new technical skills & commitment to pursuing continuing education opportunities to advance technical skills.
- Initiative– Ability to determine a correct course of action based on knowledge, policies & sound judgement. Takes proactive steps to accomplish tasks without specific direction. Seeks out & takes responsibility for additional work assessments. Seeks out new learning opportunities. Keeps supervisor informed on status of incomplete tasks. Ability to consistently make correct decisions based on sound judgement, job knowledge, job experience & job training. Willingness to take responsibility for decisions. Keeps supervisor informed of decision & reason & base for the decision.
- Follow-Up – Completes assignments & tasks willingly, promptly & efficiently. Responds with a sense of urgency to requests from customers, co-workers & / or supervisors. Keeps supervisor informed of status of completed tasks.
- Communication Skills – Relates positively to customers, co-workers, & supervisors. Consistently keeps supervisor informed. Consistently demonstrates appropriate use language expected in a professional work environment. Considerate & respectful of customers, co-workers, & supervisors by tone, volume & mannerism used in communicating. Expresses thoughts clearly & proficiently in written & oral form. Maintains confidentially in all bank & customer related manners.
- Interpersonal Relationship skills – Works well with & along co-workers conveying thoughts & actions in a positive manner. Supports, accepts & understands management & company directives & works to help achieve individual, departmental & company objectives & goals with positive behavior. Consistently displays a willingness to cooperate. Receptive to suggestions for improvement. Strong sense of business propriety & decorum. Interacts & communicates with individuals at all levels of the organization. Dependable, consistently at work & on time, follows instructions, responds to management directions & solicits feedback to improve performance.
- Time-Management – Ability to consistently display a sense of urgency in completing tasks & servicing customer’s needs. Ability to maintain accuracy & quality & of work as quantity of work increases. Individual organizes, prioritizes & plans work activities & use of time efficiently. Effectively prioritizes duties & develops a system that triggers action in own workflow. Possess ability to realize urgent nature of tasks assigned. Effectively uses the proper resources to maintain an organized, neat & efficient work environment necessary for completion of duties in a timely manner. Demonstrates accuracy & thoroughness & monitors own work to ensure quality & quantity of work. Takes time to verify work & promptly correct errors. Maintains all the required & appropriate records necessary in the job
- Adherence to Policies & Procedure – Understands the importance of adherence to bank policies in job related functions, employee & banking issues. Maintains confidentiality of employee, customer & bank information within & outside of the company. Actions & behaviors reflect positively on the company. Maintains highest level of honesty in handling customer, employee & bank information.
ADA REQUIREMENTS: Work is performed in an open office setting; one must be able to concentrate & perform work in an area that will likely result in the interruptions of one’s duties. May be required to lift items weighing up to 20-50 lbs.
This job may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
REV. 04/01/2021 JMB EOE/ Minorities/Women/Vets/Disabled
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