Loan Operations Specialist I/II
Job Posting for Loan Operations Specialist I/II at Field & Main Bank
Loan Operations Specialist I
DEPARTMENT: Loan Department
REPORTS TO: Loan Operations Assistant Manager
SUPERVISES: None
FLSA: Non – Exempt STATUS: Full Time
EEO Classification: 5 Administrative Support Workers
JOB GRADE: C
HOURS: Regular full-time 40 hours. Additional hours may be required.
SUMMARY: Works closely with the loan operations team to create and maintain an accurate and efficient loan servicing environment. Protects the assets of the bank and shareholders’ interest by thoroughly reviewing commercial, consumer, and mortgage loan files for accuracy and completeness. Provides excellent customer service experience for both external and internal customers. Maintains a positive demeanor and displays excellence in service, showing courtesy, tact, and discretion at all times.
EDUCATION & EXPERIENCE:
- High school diploma or equivalent. Associate degree in business, accounting or related field is helpful, but not required.
- Minimum one year of banking experience.
- Experience with Microsoft Office Products is preferred.
- Experience with Jack Henry preferred.
- Strong focus to job at hand, attention to detail, strong proven organizational skills, and a self-starter is critical.
- Willingness and ability to own a project; routing the necessary and required components to a complete and compliant conclusion.
- Effective interpersonal and communication skills.
ESSENTIAL DUTIES & RESPONSIBILITIES MAY INCLUDE:
- Answer external and internal customer telephone, email, and online inquiries concerning loan questions and concerns and make take appropriate action which include but not limited to:
- Process loan payments and transfers.
- Process participation payments and advances.
- Prepare payoff quotes and process payoff payments.
- Process loan line of credit advances.
- Perform and review simple loan maintenance.
- Imaging and Indexing responsibilities for the Loan Department. This includes loan documents, supporting documentation, financial information, correspondence, etc. Ensures loan documentation has been imaged and indexed appropriately.
- File and maintain physical loan documents in the appropriate manner ensuring proper safe keeping of those items.
- Retain and destroy physical documentation in accordance with destruction guidelines.
- Sort mail and deliver documents for recording to courthouse.
- Processes paid loans, mortgage/collateral releases, filings, and potential overpayment checks to borrowers after loan is paid in full.
- Process new and paid dealer floor plan transactions.
- Process, track, and maintain hazard insurance exception lists in accordance with our creditor’s placed insurance and impairment programs.
- Train, assist and relieve co-workers as needed.
- Maintain a working knowledge of government regulatory requirements affecting both consumer and commercial customers and their relationship to loan documentation filing requirements.
- Work with post-close reviewer to create and clear documentation exceptions detected within the review process.
- Assists lenders, loan assistants, and processors with questions related to their portfolio documentation.
- Track lien interests for expiration and continuation.
- Provides required reports needed by officers, processors, compliance, and other bank personnel.
- Complete training as required on BSA and other Compliance policies and procedures.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Other Duties and responsibilities as assigned.
COMPETENCIES: To be successful in this position, an individual should possess and demonstrate the following competencies to perform the essential functions of this position.
- COMPUTER SKILLS – Strong working knowledge of computer functions. Proficient in keyboarding and Microsoft Office. Ability to learn new technical skills and commitment to pursuing continuing education opportunities to advance technical skills.
- INITIATIVE – Ability to determine a correct course of action based on knowledge, policies and sound judgment. Takes proactive steps to accomplish task without specific direction. Seeks out and takes responsibility for additional work assessments. Seeks out new learning opportunities. Keeps supervisor informed on status of incomplete tasks. Ability to consistently make correct decisions based on sound judgment, job knowledge, job experience and job training. Willingness to take responsibility for decisions. Keeps supervisor informed of decision and reason and base for the decision.
- FOLLOW-UP – Completes assignments and tasks willingly, promptly and efficiently. Responds with a sense of urgency to requests from customers, co-workers and /or supervisor. Keeps supervisor informed of status of completed tasks.
- COMMUNICATION SKILLS- Relates positively to customers, staff, co-workers, and supervisors. Consistently keeps staff and supervisor informed. Consistently demonstrates appropriate use of language expected in a professional work environment. Considerate and respectful of customers, staff, co-workers, and supervisors by tone, volume and mannerism used in communicating. Expresses thoughts clearly and proficiently in written and oral form. Maintains confidentially in all bank, employee and customer related matters.
- INTERPERSONAL RELATIONSHIP SKILLS – Works well with and along co-workers conveying thoughts, actions and actions in a positive manner. Supports, accepts and understands management and company directives and works to help achieve individual, departmental and company objectives and goals with positive behavior. Consistently displays a willingness to cooperate. Receptive to suggestions for improvement. Strong sense of business propriety and decorum. Interacts and communicates with individuals at all levels of the organization. Dependable, consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
- TIME-MANAGEMENT – Ability to consistently display a sense of urgency in completing tasks and servicing customer’s needs. Ability to maintain accuracy and quality and of work as quantity of work increases. Individual organizes, prioritizes and plans work activities and use of time efficiently. Effectively prioritizes duties and develops a system that triggers action in own workflow. Possess ability to realize urgent nature of tasks assigned. Effectively uses the proper resources to maintain an organized, neat and efficient work environment necessary for completion of duties in a timely manner. Demonstrates accuracy and thoroughness and monitors own work to ensure quality and quantity of work. Takes time to verify work and promptly correct errors. Maintains all the required and appropriate records necessary in the job.
- ADHERENCE TO POLICIES AND PROCEDURES - Understands the importance of adherence to bank policies in job related functions, employee and banking issues. Maintains confidentiality of employee, customer and bank information within and outside of the company. Actions and behaviors reflect positively on the company. Maintains highest level of honesty in handling customer, employee and bank information.
ADA REQUIREMENTS: Work is performed in an open office setting; one must be able to concentrate and perform work in an area that will likely result in the interruptions of one's duties. Ability to stand for long periods of time. May be required to lift items weighing up to 25 lbs. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
This job may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Loan Operations Specialist II
DEPARTMENT: Loan Department
REPORTS TO: Loan Operations Manager, VP
SUPERVISES: None
FLSA: Non - Exempt STATUS: Full Time
EEO Classification: 5 Administrative Support Workers
JOB GRADE: D
HOURS: Regular full-time 40 hours. Additional hours may be required.
SUMMARY: Works closely with Loan Operations Manager in processing, balancing, managing and servicing the various accounts associated with the loan operations function.
EDUCATION & EXPERIENCE:
- High school diploma or equivalent. Associate’s degree in business, accounting or related field is helpful, but not required.
- Minimum of two years banking experience.
- Proficient with Microsoft Office Products.
- Experience with Jack Henry preferred.
- Strong focus to job at hand, attention to detail, strong proven organizational skills, and a self-starter is critical.
- Willingness and ability to own a project; routing the necessary and required components to a complete and compliant conclusion.
- Excellent interpersonal, communication skills.
ESSENTIAL DUTIES & RESPONSIBILITIES MAY INCLUDE:
- Ability to perform and back-up duties of Loan Operations Specialist I.
- Fund and book loans to Jack Henry core system.
- Verify accuracy of loans entered to Jack Henry core system by others.
- Verify accuracy of loan maintenance and proper authority and documentation.
- Process bankruptcy and charge-off payments, and participation payments and advances.
- Make entries in loan system for approved Payment Maintenance.
- Review and mail customer loan statements and notices as needed.
- Balance and Reconcile Loan General Ledger Accounts.
- Pull credit bureau report and files with three major credit bureaus, researching disputes and correcting reports as necessary.
- Maintenance and service escrow accounts, ensuring disbursements, analysis, and notices are provided accurately and timely.
- Process credit life and disability insurance policies at purchase, at payoff, and file claims as needed with the appropriate company.
- Service PMI, ensuring notices are mailed timely and policies cancelled in accordance with governing rules and regulations.
- Process, track, and maintain flood insurance exception lists in accordance with our creditor’s placed insurance and impairment programs.
- Force-place hazard and flood insurance in accordance with prescribed policies and governing rules and regulations.
- Report real estate tracking information to our tax management provider and pull necessary reports to determine tax payment status.
- Perform Post-Close Review to ensure proper receipt and execution of loan documents and certain guidelines are maintained in accordance with regulations.
- SBA and other Government guaranty reporting.
- Data input and settlement of mortgage loans to FHLB.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Other Duties and responsibilities as assigned.
COMPETENCIES: To be successful in this position, an individual should possess and demonstrate the following competencies to perform the essential functions of this position.
- COMPUTER SKILLS – Strong working knowledge of computer functions. Proficient in keyboarding and Microsoft Office. Ability to learn new technical skills and commitment to pursuing continuing education opportunities to advance technical skills.
- INITIATIVE – Ability to determine a correct course of action based on knowledge, policies and sound judgment. Takes proactive steps to accomplish task without specific direction. Seeks out and takes responsibility for additional work assessments. Seeks out new learning opportunities. Keeps supervisor informed on status of incomplete tasks. Ability to consistently make correct decisions based on sound judgment, job knowledge, job experience and job training. Willingness to take responsibility for decisions. Keeps supervisor informed of decision and reason and base for the decision.
- FOLLOW-UP – Completes assignments and tasks willingly, promptly and efficiently. Responds with a sense of urgency to requests from customers, co-workers and /or supervisor. Keeps supervisor informed of status of completed tasks.
- COMMUNICATION SKILLS- Relates positively to customers, staff, co-workers, and supervisors. Consistently keeps staff and supervisor informed. Consistently demonstrates appropriate use of language expected in a professional work environment. Considerate and respectful of customers, staff, co-workers, and supervisors by tone, volume and mannerism used in communicating. Expresses thoughts clearly and proficiently in written and oral form. Maintains confidentially in all bank, employee and customer related matters.
- INTERPERSONAL RELATIONSHIP SKILLS – Works well with and along co-workers conveying thoughts, actions and actions in a positive manner. Supports, accepts and understands management and company directives and works to help achieve individual, departmental and company objectives and goals with positive behavior. Consistently displays a willingness to cooperate. Receptive to suggestions for improvement. Strong sense of business propriety and decorum. Interacts and communicates with individuals at all levels of the organization. Dependable, consistently at work and on time, follows instructions, responds to management directions and solicits feedback to improve performance.
- TIME-MANAGEMENT – Ability to consistently display a sense of urgency in completing tasks and servicing customer’s needs. Ability to maintain accuracy and quality and of work as quantity of work increases. Individual organizes, prioritizes and plans work activities and use of time efficiently. Effectively prioritizes duties and develops a system that triggers action in own workflow. Possess ability to realize urgent nature of tasks assigned. Effectively uses the proper resources to maintain an organized, neat and efficient work environment necessary for completion of duties in a timely manner. Demonstrates accuracy and thoroughness and monitors own work to ensure quality and quantity of work. Takes time to verify work and promptly correct errors. Maintains all the required and appropriate records necessary in the job.
- ADHERENCE TO POLICIES AND PROCEDURES - Understands the importance of adherence to bank policies in job related functions, employee and banking issues. Maintains confidentiality of employee, customer and bank information within and outside of the company. Actions and behaviors reflect positively on the company. Maintains highest level of honesty in handling customer, employee and bank information.
ADA REQUIREMENTS: Work is performed in an open office setting; one must be able to concentrate and perform work in an area that will likely result in the interruptions of one's duties. Ability to stand for long periods of time. May be required to lift items weighing up to 25 lbs. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
This job may not be all-inclusive. Employees are expected to perform other duties as assigned or directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
REV. 08/04/2020 TG EOE/ Minorities/Women/Vets/Disabled
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Salary.com Estimation for Loan Operations Specialist I/II in Henderson, KY
$36,709 to $48,795
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