Service Advisor

BASIC JOB SUMMARY:
The Service Writer/Advisor is the dealership's first-line customer-relations and
service sales representative. The job encompasses the proper satisfaction of
the customer and vehicle-related problems, meeting pre-determined service sales
objectives, and the thorough and accurate performance of designated
administrative activities.
SPECIFIC RESPONSIBILITIES: - Customer Relations
1. Maintain a high level of grooming, hygiene, and uniform
appearance.
2. Conduct all business with sincerity, honesty, and genuine concern
for customers.
3. Promptly meet and greet service customers in a friendly and
courteous manner.
4. Listen to customer's reason(s) for bringing their vehicle to the
service department.
5. Offer logical diagnostic services or repairs to satisfy customer's
concerns.
6. Provide accurate estimates for all the services or repairs
recommended.

7. Handle minor customer complaints and/or misunderstandings with
courtesy, tact, and in a manner that does not further aggravate
problems.
8. Make policy adjustments within the guidelines and budgets
established by management.
9. Personally turnover to the service manager or other designated
management representatives customers with complaints that
cannot be satisfied at the service writer level.
10. Answer incoming telephone calls promptly, courteously, and make
every effort to satisfy the caller's inquiry.
SPECIFIC RESPONSIBILITIES: - Service Sales
1. Sell the proper repairs and/or services responsible to customers
perceived needs.
2. Present a service menu of recommended maintenance services to
every service customer.
3. Make a genuine effort to sell the maintenance services due on
every service customer's vehicle according to the services to "Road
to a Sale."
4. Obtain accurate parts and labor prices for all customer payments and
internal operations using the appropriate parts price sources and
labor pricing guide.
5. Give every customer an accurate estimate at the same time the
repair order is initially written.
6. Obtain properly documented telephone approval for all add-on
sales when customers are not at the dealership.
7. Meet or exceed sales objectives set by management.
SPECIFIC RESPONSIBILITIES: - Administration
1. Properly, thoroughly, and legibly write repair orders for the
categories of work designated by management.

Fixed Operations Job Descriptions
2. Separate and distribute repair order copies according to
department policy.
3. Maintain a Service Scheduling Form (route sheet) on a thorough,
accurate, and continuous basis.
4. Properly document repair order changes.
5. Carefully inspect every finished repair order for proper completion,
pricing accuracy, and legibility.
6. Document flat rate time or other required time-keeping according to
the service department and/or manufacturer's procedures.
7. Maintain a record of carryover vehicles.
8. Maintain a record of special order parts status.
9. Perform other specific administrative functions as directed by
service management.
SPECIFIC RESPONSIBILITIES: - Communication
1. Provide additional vehicle problem/complaint information to the
technical staff as needed.
2. Maintain communications with the technical staff regarding job
status changes.
3. Remain continuously posted on the shop's workload to determine
the kind of work the shop can quickly accommodate.
4. Inform the sales manager of potential new vehicle sales customers.
5. Confirm service appointments by telephone the day before the
customer's scheduled arrival.
6. Contact service customers when their vehicle's work is finished.
7. Report to management any situation or condition that jeopardizes
the safety, welfare, or integrity of the dealership, its employees, or
customers.

Job Type: Full-time

Pay: Up to $90,000.00 per year

Day range:

• Weekend availability

Shift:

• 8 hour shift

Ability to commute/relocate:

• Santa Fe, NM 87505: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Mechanical knowledge: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

Salary : $90,000