What are the responsibilities and job description for the Meals and Outreach Manager position at FiftyForward?
Summary/Objective:
The FiftyForward Meals and Outreach Manager is responsible for management, oversight, and day-to- day meal provision through FiftyForward Fresh, FiftyForward Friends Adult Day Services, and the Knowles Center. The Meals and Outreach Manager conducts outreach, advocates for, and connects older adults, especially those most vulnerable and isolated, with meals, food, and additional resources to increase food security and decrease isolation.
Essential Functions (Duties/Responsibilities)
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Oversee and manage all aspects of meal and food provision through FiftyForward Fresh, FiftyForward Friends Adult Day Services and Knowles Center. Ensure programs operate smoothly in accordance with applicable licensing, safety, and grant requirements to meet or exceed agency, constituent and funder expectations.
- Manage daily operation of FiftyForward Fresh, including Food Security Program outreach and service delivery.
- With director of Volunteers, manage all aspects of holiday meal program, including providing oversight, preparation, and coordination for Thanksgiving and Christmas Day meal deliveries (will include working until the holiday itself)
- Oversee ordering, preparation and submission of invoices for food, meals and supplies for meal provision across FiftyForward Fresh, Friends and Knowles programs. Maintain and coordinate working relationships with food and supply vendors.
- Create an environment that promotes FiftyForward culture and values to attract, retain and develop staff.
- Train staff on department processes, customer service, and updated policies and procedures.
- Supervise Food Security Assistant and provide task supervision for volunteers; act as a back-up, filling in as needed.
- Work collaboratively with the FiftyForward Friends Adult Day Services Director to address participants’ nutritional needs.
- Communicate about the Fresh meal program with new and existing customers and troubleshoot issues that arise with customers.
- Write clearly, succinctly and effectively to convey appropriate and impactful messages.
- Schedule, coordinate and perform outreach activities to develop collaborative working relationships with older adults and community groups serving older adults including non-profit agencies, faith communities and neighborhood groups.
- Serve as an advocate and work with potential referral sources to identify appropriate referrals and coordinate timely provision of food, meals and connection to wraparound services.
- Participate in annual budgeting process and oversees program revenues and expenses in accord with the agency approved budget.
- Prepare and submit in a timely manner, accurate monthly, quarterly and annual reports on the number of persons served, units and types of service provided and progress toward meeting annual goals and objectives. Ensure that all program, outreach and financial goals are met on an annual basis.
- Perform administrative program functions including invoicing customers, maintaining data in data management systems, and implementing satisfaction surveys and other evaluations.
Required Skills/Abilities:
- Effective communication skills.
- Proven ability to be flexible and work cooperatively with internal and external customers including staff, volunteers, members, customers, and providers.
- Demonstrated skills in organization, customer service, and time and task management.
- Ability to work independently and as a team member.
- An interest in and sensitivity to assisting older adults.
- A valid TN driver’s license including a good motor vehicle record, and appropriate automobile insurance.
Certifications and Licenses:
- ServSafe and CPR/First Aid certified or able to receive certification.
Education and Experience:
- Bachelor’s degree in social services, management or related field. Associates degree or high school diploma with equivalent experience may be considered.
Experience:
- 1 – 3 years’ experience in program management.
- 1 – 3 years’ experience in meal provision.
- 1 – 3 years’ experience in performing outreach.
- Experience working with vulnerable populations (older adults, ethnic/racial minority communities, etc.) preferred.
Work Environment/Physical Requirements:
- This job is performed in a smoke free environment.
- Outreach and travel in the greater Nashville area.
- The usual and customary methods of performing the job's functions require the following physical demands: sitting, walking, standing, lifting, carrying, pushing and/or pulling; some stooping, kneeling and/or crouching for extended periods of time; ascending/descending stairs; significant fine finger dexterity.
- Must be able and willing to push, pull and lift objects up to 25 pounds.
- Must be able and willing to use hands for fine motor movements including cutting, opening packages, and setting temperatures on cooking and cleaning equipment.
- Must be able and willing to tolerate hot and cool temperatures and smell/odor of cleaning chemicals.
Equipment Requirements:
- Proficient in utilizing a computer, iPad, printer, multi-use copier, fax, scanner and basic phone system.
- Ability to operate, knowledge of and desire to learn more about food preparation and cleaning equipment.
- Must have reliable transportation.
EEO Statement/Diversity Statement:
FiftyForward is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, genetic information or any other status protected by applicable federal, state, or local law.
At FiftyForward we see and celebrate the differences in every person. Together, we are creating a responsive community that is open, engaged, and accepting of all.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Agency Competencies:
Employees should be committed to FiftyForward’s values:
- Serving older adults with tenderness and understanding while elevating and responding to their needs, as we believe service to others is life’s highest calling.
- Ensuring every interaction, regardless of complexity or difficulty, is met with kindness
and empathy, giving hope to those who think they are alone in this world.
- Nurturing and promoting a compassionate team and community that supports, honors, and values all older adults without judgement.
- Working with integrity, holding ourselves accountable as we do the rewarding work of service to honor and benefit older adults.
- Connecting older adults to one another, resources and to the greater community, helping to overcome isolation and leading to longer, healthier lives.
- Building an inclusive community through providing safe spaces for every older adult to gather and feel a genuine sense of closeness in all centers and programs.
Job Competencies:
- Action Oriented – Readily take action with little planning or preparation time, accept challenges, recognize opportunities, display a can-do attitude in good and challenging circumstances.
- Approachability – Easy to approach and talk with, be a good listener, be warm, pleasant and gracious, sensitive to and patient with the interpersonal anxieties of others.
- Creativity – Develops new and unique ideas/approaches; easily makes connections among unrelated notions; tends to be seen as original and value-added in brainstorming.
- Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers, always acting with them in mind and establishing and maintaining effective customer relationships by gaining trust and respect.
- Interpersonal savvy – Ability to build and maintain solid working relationships with staff, direct report(s), volunteers, external partners using good listening skills, empathy, diplomacy and tact.
- Drive for Results – Motivated by success and passionate about working and achieving higher results. Persists to complete tasks/responsibilities, even when facing difficulties and challenges; operates with personal ownership and looks for ways to improve performance.
- Time Management – Manages time effectively to complete required tasks and set priorities. Follows schedules as needed prioritizing important tasks, work multiple tasks simultaneously, leave time in schedule for unplanned contingencies.
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