Manager, Procurement & Vendor Master Mgmt

Job Summary

Terumo Global Business Services (GBS) aims to serve as a platform for future business growth and a model for continuous improvement and innovation that unlocks customer potential. The GBS team will be key in driving process standardization and optimization by centrally managing end-to-end processes, while meeting service delivery expectations.

Manager, GBS Procurement and Vendor Master Management will lead a team of Procurement and Vendor Management business services specialists responsible for such functions as managing purchase requisitions, vendor creation/ maintenance, and vendor inquiry management. Manager, GBS Procurement & Vendor Management will ensure quality, accuracy, and timeliness in completion of all activities, as well as providing guidance to the team and supporting service management principles.

Job Details/Responsibilities

Assist in building out and sustaining the GBS Organization

• Review materials and documentation that are transitioned into the GBS
• Support staff workload balancing

Ensure seamless and timely service management and delivery within GBS

• Oversee all transaction processing and other procurement and vendor master management activities performed
• Manage and ensure the quality, accuracy, and timeliness in delivery of services for procurement and vendor master management, such as managing purchase requisitions, vendor creation/maintenance, and vendor inquiry management
• Lead the GBS Procurement and Vendor Master Management team’s interaction with business teams to ensure effective delivery of reports, work products, support to businesses and response to queries
• Assist in resolving complex or sensitive requests from senior management or customer/vendor escalations on a timely basis
• Identify and resolve procurement and vendor master management operational issues using expertise and judgment
• Manage exception-based problem resolution and provide guidance and escalation when needed

Job Responsibilities (continued)

• Help address and or escalate any key issues or risks
• Manage and oversee control procedures and practices to ensure no significant SOX control deficiencies in the Procurement and Vendor Master Management delivery function
• Manage required and appropriate reporting to facilitate informed decision making
• Assess procurement-related processes for quality and adaptability, identify gaps or inefficiencies, and propose solutions and improvements to balance efficiency
• Engage the team in the possibilities for process design and deduce the optimal way to deliver services
• Ensure compliance with local requirements and company controls, enforce adherence to requirements and advise management on mitigating actions when appropriate
• Remain up to date on Procurement and Vendor Master Management related policies and regulations of all areas (i.e., territories) in-scope

People Management

• Manage and provide coaching and support to Procurement and Vendor Master Management team, ensuring communication and coordination within and across teams
• Develop/mentor team; provide advice, soft skills guidance; interpersonal, interaction skills and review of focus areas

Working Conditions/Physical Requirements

Knowledge, Skills and Abilities (KSA)

• Advanced knowledge of Procurement and Vendor Master Management concepts, processes, and activities
• Strong understanding of procurement and vendor master management processes
• Thrive working in a fast-paced, innovative environment while remaining flexible
• Ability to present issues and recommendations in a clear and concise manner
• Strong customer-oriented mindset in identifying improvement opportunities
• Ability to influence with & without direct authority
• Strong organizational/analytical skills
• Strong problem-solving, communication and business partnering skills
• Excellent communicator, mentor and leadership capabilities

Qualifications/ Background Experiences

• Bachelor’s Degree required and/or combination of education and related experience is required
• Minimum of 7 years in Procurement and Vendor Master Management processes with 5 years’ experience managing and/or leading an Operational Procurement team required
• Ariba / SAP experience strongly preferred