Findlay Toyota Dealership Receptionist- Full Time with Benefits

Primary Responsibilities:

Findlay Dealerships’ Job Description

Receptionist

The Receptionist is expected to:

• Ensure all calls and customers are greeted in a timely, professional, and welcoming fashion to initiate positive visits.
• Seek ways to continuously exceed employee, customer, and market expectations through business operations and efficiencies.
• Be a teacher to support the efforts of other employees to be successful.

Reports to: General Sales Manager/ Controller

Essential Job Functions:

1. Maximize Production, Customer Service, and Profitability.
   • Achieve customer service satisfaction standards while facilitating incoming calls and traffic.
   • Effectively greet, communicate and guide customers to appropriate departments for assistance.
   • Accurately review receipt of money and permits to ensure consistent tracking methods are utilized.
   • Accurately file receipts and permits to maintain an accurate record-keeping process to ensure quick data retrieval.
   • Complete and maintain all Findlay Dealerships’ required training.
   • Maintain ability to handle job stress and effective interaction with others in the workplace.
   • Complete all other job duties as requested by management.
2. Operate with Integrity.
   • Demand the highest ethical standards from self and others.
     • Maintain composure within the workplace as well as outside the workplace when interacting or representing the Findlay Dealerships.
   • Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment.

Physical Demands:

• • Work performed in a dealership setting due to the necessity to work in person with employees, customers, and vendors.
  • Must be able to sit, stand, bend, reach, talk, hear, use hands and fingers and move about facilities.
  • Required vision includes close vision, distance vision, peripheral vision, and the ability to adjust focus.
  • While performing the duties of the job, the employee is exposed to weather conditions precedent at that time.

• • Required to lift up to a minimum of 5lbs.
  • Regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager is required.

Minimum Qualifications:

1. Education, Experience, and Certification(s)/Training.
   • High school diploma or the equivalent.
   • 1 years of reception experience in a retail facility desirable.
   • Maintain valid driver’s license and MVR record within company policy requirements if driving is required.
2. Skills.
   • Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others’ reactions, and understanding why they react as they do.
   • Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
   • Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
   • Resolving conflicts and negotiating with others- The ability to handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiating with others.
3. Knowledge
   • Interacting with Computers- Using computers and computer systems. Knowledge of Microsoft Office products is required.
   • Knowledge of Findlay Dealerships’ current company management systems desirable.
   • Clerical- Administrative and clerical procedures and systems such as word processing, file and record management, and other office procedures and terminology.
   • English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
   • Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services.

General Standards:

To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability- Ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.

Selective Attention- Concentrate on a task over a period of time without being distracted.

Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.