What are the responsibilities and job description for the VP Account Management & Retention position at FINN?
FINN drives change for people, organizations and the planet through frictionless mobility. Offering convenient and flexible car subscriptions, we bring a true e-commerce experience to car ownership and accelerate the advent of electric mobility. Join our fast-growing scale-up to make FINN the natural choice in Germany. We work with the best car brands in the world and are backed by leading global investors.
Your Role
As Vice President Account Management & Retention, you play a critical role in driving FINN's customer retention and expansion strategies. Working closely with FINNs Chief Growth Officer, you will define and execute a comprehensive strategy aimed at maximizing customer success and loyalty. You will be responsible for leading our Customer Success teams, ensuring that our customers receive unparalleled support and value from our offerings.
\n- This role is based in Munich and primarily requires in-office presence with flexibility to work from home as needed.
- With massive growth potential, FINN allows you to quickly develop and succeed in a highly motivating startup environment with ambitious challenges in cross-functional teams.
- Competitive salary, significant equity share of the company, and an attractive company pension plan.
- Substantial room for growth and a yearly personal development budget of 3.000€.
- Access to discounted gym memberships, and attractive mobility options (e.g. discounts for FINN cars via JobAuto or JobRad).
- Recruit, lead, and develop FINN’s critical account management and retention team: Provide strong, hands-on leadership to foster a culture of high performance. Enable and guide the team to prioritize revenue generation while scaling customer acquisition at FINN. Direct and support your team members to maximize both engagement and overall performance, ensuring their efforts align with FINN’s growth objectives.
- Strategy Development: Define and implement retention and expansion strategies for both B2B and B2C markets.
- Data-Driven Decision Making: Utilize data analytics to track performance, identify trends, and drive strategic decisions that enhance customer retention and growth. Own core KPI’s, like ARR signed with existing customers as well as retention rate.
- Customer Success: Shape how we approach customer success, ensuring a structured and outcome-focused approach that aligns with FINN's goals.
- Cross-Functional Collaboration: Partner with other departments to ensure the needs of existing customers are met.
- 4 years of leadership experience in a high-growth company in a Customer Success and/or Key Account Management position. Experience with B2B is essential; experience with B2C is a plus.
- While industry agnostic, experience with similar products involving recurring relationships and high-value transactions is preferred.
- Highly structured, data-driven, and outcome-focused. Strong ability to lead and inspire teams.
- Hands-on approach, exceptional people leader, and a strong fit with our values: Aim High, Own It, Win Together, Embrace Openness, and Obsess about Customers.
- A commitment to fostering a diverse and inclusive workplace.
- High level of energy, great work ethic and hands-on mentality.
- Fluent in English. Professional proficiency in German.
Interested in Joining Our Fast-Growing Startup?
Please upload your CV and transcripts online. Jan and Alessandra are looking forward to your application!
Equal Opportunities for Everyone
FINN is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.
