What are the responsibilities and job description for the Branch Manager position at FinTrust Connect?
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Branch Manager -Hackensack, NJ
FinTrust Connect is excited to announce that we have partnered with a well-established community bank in search of a Branch Manager is a seasoned professional responsible for overseeing day-to-day branch operations, internal sales processes, and customer experience. This role ensures adherence to policies, procedures, and risk management practices while maintaining operational efficiency and excellence. Additionally, this person contributes to business development activities and community engagement initiatives.
Why this Opportunity?
- Culture: This bank values a strong team-oriented culture that prioritizes inclusivity and professional development. They believe in creating a supportive and collaborative work environment where all employees feel valued and empowered to reach their full potential. This institution is committed to fostering a positive and family-like atmosphere within the bank and to provide opportunities for career advancement and growth for their employees.
- Workplace (On-site, Hybrid, Remote): Hackensack, NJ
Requirements:
- High School diploma.
- Minimum of 3 years financial center management/supervision experience preferred.
- 3-5 years of Sales/Service management experience preferred.
- Solid interpersonal skills, including listening, written and verbal communication.
- Ability to work with a wide variety of personalities in a courteous and professional manner.
- Solid math and analytical skills.
- Effective relationship-building abilities.
- Ability to understand and follow safety and security practices.
- Strong ability to build relationships through consultative conversations and to identify customer needs and translate those needs to sales opportunities.
- Strong customer service/advocacy skills.
- Solid organizational and time management skills
- Ability to effectively coach, develop and manage staff performance.
Description:
- Manage and own all facets of day-to-day branch operations.
- Manage the successful execution of the internal sales process by all staff to drive results.
- Ensure all staff are providing an extraordinary customer experience by executing the bank's customer service behaviors.
- Ensure all staff are operating proficiently with regards to branch operations, policies and procedures and compliance.
- Actively participate in in local community and business events.
- Assist the Market Manager in creating the annual business plan for their financial center.
- Create, with the support of the Assistant Financial Center Manager, a monthly branch sales tactical plan to ensure branch sales goals are being met.
- Ensure the branch meets and exceeds corporate audit and compliance audit expectations.
- Responsible for managing branch profitability.
- Responsible for coaching and ensuring employee development process is conducted consistently on a monthly basis.
- Handle scheduling to effectively meet branch productivity and efficiency standards.
- Perform and review branch audits.
