Account Manager

This is a full-time and in-office position.

Firefly Engagement is looking for a Publisher Account Manager to join our team. Firefly Engagement helps professional publishers improve revenue across multiple platforms (email, web, social, video, subscriptions, etc) using our various products by earning their trust as we help them navigate the complex industry of online publishing.

As a Publisher Account Manager for Firefly Engagement, you are responsible for making publishers feel like they have a secret weapon in their corner. You are proficient with translating data from Google Analytics and other reports into useful suggestions for our publishers.

The position’s primary function is to check in with publishers on a regular basis to ensure their needs are being met with a superb level of service. Going the extra mile is an attribute of every Publisher Account Manager! Each publisher you work with will have unique personalities and needs that require a person who is critical thinking and quick on their feet. You will help these publishers understand the incredible value Firefly Engagement provides through revenue generation and innovative technology.

Working under pressure is no uncommon occurrence in this role as urgent needs from publishers often arise. Flexibility, sharp negotiation skills, and the strong ability to manage multiple projects are necessary to providing the best service to our publisher clients. A high degree of organization, high emotional intelligence, as well as the ability to effectively communicate and liaison between internal departments and/or vendors is also essential for this role.

The story, values and mission of Firefly Engagement may be found on our About Us page.

Responsibilities:

• Building and maintaining healthy and productive relationships with clients through multi-faceted communications
• Crafting thoughtful and informed responses to client inquiries
• Analyzing account earnings and site performance
• Regularly communicating revenue earnings and industry trends with publishers
• Actively communicating with multiple departments through tools like Slack and G Suite
• Communicating complex, technical concepts simply and concisely
• Analyzing and interpret data to find solutions and maximize the performance of your clients
• Some project management
• Being an expert in FFE products and the digital publishing industry

Requirements/Qualifications:

• 2 years of experience in client management
• Very strong written and verbal communication skills
• High emotional intelligence - being able to adapt communication to the needs of the publisher and keep a cool head
• High degree of comfort with data and spreadsheets
• Comfortable working with and learning new technology and processes
• Experience in digital publishing industry preferred
• Strong critical thinking skills and the ability to make quick decisions with less information
• Understanding of the values and the mission of Firefly Engagement and willingness to promote and uphold these both at work and with potential partners, readers, and subscribers (https://fireflyengagement.com/values-and-mission/)

Successful People Will Have:

• Effective and efficient interpersonal communication skills
• A passion for helping people succeed in their goals
• An aptitude for attention to detail and organization
• A passion for solving tough problems and proposing creative solutions
• Strong initiative to solve problems and succeed
• Comfortable working in a fast-paced, ever-changing environment
• Great note-taking skills
• A willingness to learn new things and adapt to change
• The ability to delegate tasks and recognize priorities without much input
• Ability to adapt between high and low level perspectives for accounts

About the Company:

We are a boutique technology services company that equips select digital publishers to maximize their engagement. Comprehensive in scope, we offer reader, subscriber & email acquisition strategies, site optimization, compliance and maintenance, personalized yield management as well as direct advertiser sales.

We also partner with organizations that share a common vision to drive positive cultural change through media. We are the one-stop-shop for connecting publishers, advertisers and visional partners who are eager to impact culture.

Company Perks:

We value company culture and hold it to a high standard. For this reason, we try to make work a fun, relaxed, and highly productive environment. Therefore, we offer the following benefits:

• Healthcare, dental, and vision plans available for full-time employees
• Flexible PTO for full-time employees
• Volunteer PTO for full-time employees
• 401k company match for full-time employees
• Modern 30,000 sq. ft. building with an employee lounge, game room, gym and library
• Casual work environment
• Walking distance to Anthem businesses and restaurants
• Monthly catered lunch for the office