What are the responsibilities and job description for the Integration Solutions Manager position at Firework?
Summary
Our team is growing! We’re looking for an experienced Integration Solutions Manager to provide deep technical expertise to support the pre- to post-sales process with enterprise customers. You have a deep understanding of Firework’s products market fit and are the subject matter expert with technical knowledge regarding our suite of products and alignment to a variety of different verticals. You are business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on building solutions to scale.
What you’ll be doing
The following represents the expected range of compensation for this role: The estimated pay range for this role is $120,000-$140,000. (This is not to be referred to as a salary range for other countries). Other factors that impact compensation include stock options. The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. Candidates may receive more information from the talent partner.
Our team is growing! We’re looking for an experienced Integration Solutions Manager to provide deep technical expertise to support the pre- to post-sales process with enterprise customers. You have a deep understanding of Firework’s products market fit and are the subject matter expert with technical knowledge regarding our suite of products and alignment to a variety of different verticals. You are business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on building solutions to scale.
What you’ll be doing
- Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
- Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
- Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
- Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
- Triage and resolve bugs and other technical issues throughout the customer journey
- Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents
- Bachelor's degree, preferably in Computer Science or other technical field
- 5 years of solution engineering experience or technical consultant manager especially in a customer-facing role for SaaS high-growth companies
- Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers
- Advanced technical discovery, documentation, and troubleshooting skills. Detail-minded and data driven
- Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule
- Start-up, team-oriented mentality
- Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is a plus
- Mobile experience (Android, IOS) and cross platform (Flutter, React)
- Knowledge of Wordpress; Shopify is a plus
The following represents the expected range of compensation for this role: The estimated pay range for this role is $120,000-$140,000. (This is not to be referred to as a salary range for other countries). Other factors that impact compensation include stock options. The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. Candidates may receive more information from the talent partner.
Salary : $120,000 - $140,000
Senior Manager, Acceptance Solutions
Visa -
San Francisco, CA
Security Solutions Manager
DocuSign -
San Francisco, CA
Solutions Engineering Manager, DE/CH
Cloudflare, Inc. -
San Francisco, CA
