Teller

The Teller serves as a first point of contact for customers by providing First Bank of Alabama service excellence, processing transactions under bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-sell opportunities.

Responsibilities

• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic customer inquiries regarding account balances, transaction history, service charges, interest rates, etc.
• Maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, and adequate supplies in teller station.
• Knowledge of products and services and educate customers on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.
• Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
• Adherence to internal controls, operational procedures, and risk management policies. Adhere to security protocols for robbery, fraud, opening/closing process, cash controls, and teller procedures.
• Regular and reliable attendance.
• Assures compliance with all Bank policies and procedures, and all applicable state and federal banking regulations.
• Performs other duties and responsibilities as assigned.

Skills

• 2 years’ experience consecutive customer service experience in financial services, or retail sales preferred - and/or equivalent work experience.
• Excellent interpersonal and verbal and written communication skills.
• Proficient in Microsoft Office suite (Word, Excel, and Outlook).
• Knowledge of and adherence to proper telephone and email etiquette.
• Attention to detail and mathematical skills
• Excellent sales skills
• Confident and at ease in using social media, tablets, Smart phones, online tools, and applications.

Job Type: Full-time

Pay: $13.00 - $18.58 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• No experience needed

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Cash Handling: 1 year (Required)
• Banking: 1 year (Preferred)

Work Location: In person

Salary : $13 - $19