What are the responsibilities and job description for the (CSR) Full Time Customer Service Representative - Essential Services! position at First Class Acquisitions, Inc?
First Class Acquisitions is an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Baltimore office on a permanent basis.
You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless a nd integrated experience to consumers across our client portfolio.
This role offers you the opportunity to work in a national firm that offers excellent career progression.
Core Responsibilities:
- Provide high-quality service to each of our clients
- Maintain client confidentiality at all times
- Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
- Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists
- Communicates clearly with staff in a timely and professional manner
- Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
- Verify and maintain data quality
If your background experience and skill set meet the requirements for our Customer Service Representative, apply today!
Essential Skills:
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Clear written and verbal communication skills
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1 years of prior experience is preferred
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Strong relationship management skills
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Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
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Business acumen in the marketing and client relations field is preferred
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Must understand and comply with applicable regulations and standard operational procedures
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Must ensure that all transactions are executed properly and meet compliance guidelines
Recommended Skills
- Client Rapport
- Customer Service
- Market Knowledge
- Marketing
- Sales
- Training
Salary : $45,000 - $60,000