Deposit Quality Control Specialist

Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. We encourage open communication and strive to cultivate an environment in which our employees will contribute new ideas and innovations that will help us excel. As we grow, we want YOU to join our team to help fulfill our mission of serving the banking needs in our local communities.

Our full-time employees are eligible for amazing benefits including medical, dental, vision, and basic life/AD&D insurance, prescription drug benefits, long term disability, and salary continuance (short-term disability). In addition, they get paid holidays, paid vacation and sick leave, a tuition reimbursement program, 401k, section 125 cafeteria plan, and the opportunity to earn FGB stock grants. Apply today to enjoy these benefits and more! 

Position Summary

The Deposit Quality Control Specialist is responsible for the reviewing of new accounts and account changes which involves reviewing documentation, all applicable Bank systems, and KYC to ensure all accounts are in line with policy and Bank procedures. Additional responsibilities of performing a variety of tasks to support the back-office deposit operations function of the bank. It is critical that tasks are performed in a timely and accurate manner in accordance with regulatory requirements and department procedures.

Essential Duties and Responsibilities

1. Verify accuracy on new deposit accounts-documentation and system (DDA, SAV, CD, IRA, and Safe Box)
2. Completing account maintenance request.
3. Monitors/Verifying COA/COP; Stop Payments; Reg CC Holds; Dormant.
4. Handling daily Unposted Item Repair (UIR); Return Item Processing (RIP); and Posted Exception Processing (PEP) for DDA, SAV, Safe Box, CD, and IRA processing.
5. Processing Charge Back Items.
6. Processing encoding errors; check adjustments thru Fedline
7. Processing daily notices, interest/RMD checks.
8. Tracking rate deviation for management.
9. Reconcile various internal and general ledger accounts on a daily/monthly basis.
10. Processing request for Tax Levies and Child Support freeze.
11. Working death notifications received from branches, along with DNE and Reclamations received.
12. Balancing daily Teller reports.
13. Handling IntraFi Network (Promontory) CDARS/ICS accounts and Reiche & Tang DDM accounts (documentation, account setups, daily balancing, and notices/statement mailings)
14. Processing Foreign Items Cash Letters to FED.
15. Verifying redeemed Savings Bond interest reported for accuracy.
16. Handling B-Notice notifications.
17. Assisting with processing daily lock box payments, as needed.
18. Scanning/Verifying Deposit Account Documentation into FCM.
19. Verifying accuracy for IRA yearend tax reporting
20. Knowledgeable in all types of deposit products and services offered by the bank, plus the related support of those products/services.
21. Assisting branches with questions.
22. Assist in the creation and updating of procedures while routinely looking for ways to improve the process.
23. Works on various types of projects when needed.
24. Adheres to the BSA Policy and all other Bank Policies.
25. Other duties and responsibilities as may be assigned by supervisor. 

Minimum Qualifications (Education, Experience, Skills)

• At least 2-year experience in Teller/CSR background required.
• High School Diploma required.
• Good customer service and communication skills (written/verbal)
• Must be able to handle fast paced environment, with good judgement and exercise discretion.
• Ability to work with a team, as well as independently.
• Proficient with Computer skills, including Microsoft Word, Excel, and Outlook.

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.  

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.