nCino Administrator

Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. We encourage open communication and strive to cultivate an environment in which our employees will contribute new ideas and innovations that will help us excel. As we grow, we want YOU to join our team to help fulfill our mission of serving the banking needs in our local communities.

Our full-time employees are eligible for amazing benefits including medical, dental, vision, and basic life/AD&D insurance, prescription drug benefits, long term disability, and salary continuance (short-term disability). In addition, they get paid holidays, paid vacation and sick leave, a tuition reimbursement program, 401k, section 125 cafeteria plan, and the opportunity to earn FGB stock grants. Apply today to enjoy these benefits and more! 

Position Summary

The nCino Administrator will report directly to the Director of IT Operations.  This position is responsible for implementing, administering, and maintaining First Guaranty Bank’s enterprise Salesforce platform. This application controls loan production lifecycles and service request lifecycles and manage prospects, campaigns, loans, and business relationships.

Essential Duties and Responsibilities

•  Perform basic administration of First Guaranty Bank’s Salesforce instance and security settings using the standard aspects of the Salesforce Setup menu.
• Identify and diagnose end user problems in a manner that exemplifies First Guaranty Banks’s high standards of customer service.
• Develop and maintain custom reports, dashboards, and processes to continuously improve data quality, process integrity and productivity.
• Assist with the institution’s data maintenance including auditing and diagnosing data integrity issue.
• Define, communicate, and manage a change management (release) process to develop and implement new vendor application extensions or updates to existing applications.
• Perform intermittent application testing of new nCino releases and internal organizational changes.
• Perform updates to basic nCino configuration to include nominal application configuration such as creating validation rules, workflow rules, and approval processes for form generation templates and credit memo templates.
• Understand, create, and manage various Salesforce and nCino syntax.
• Create, update, and manage nCino Support Cases. This includes researching documentation available in nCino’ s Community platform, clearly defining the issue, and actively working with nCino’ s Support Services team to resolve the case.
• Monitor user adoption rates and respond as needed.
• Recommend best practices based on interactions with the user community.
• Adheres to the BSA policy and all other bank policies.
• Other duties as assigned by supervisor.

Minimum Qualifications (Education, Experience, Skills)

• Excellent analytical, problem solving, and troubleshooting skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal, oral communication, and collaborative skills.
• Salesforce, or other similar CRM application experience.
• Ability to work independently, with minimal supervision as well as in a team setting.
• Strong understanding of relational database concepts and designs.
• Experience working with business applications and their associated data, reporting, programming, and/or software development.
• Project management skills.
• Ability to use independent judgment, investigation, concept development, information interpretation, and collaboration with other departments.
• Strong overall technical background.
• Experience following change management policies and procedures.
• Background and credit clearance.

Desired Qualifications:

•  2 years of experience in a similar role.
• Bachelor’s degree or higher in Computer Science, or another related field.
• Salesforce Administration Certification (or the motivation to obtain one).
• nCino U Administrator Certification.
• Experience with various web technologies (HTML5, CSS3, jQuery, JavaScript).
• Banking, or other financial industry related experience

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

While performing the duties of this position, the employee is regularly required to talk and hear. The employee is frequently required to use hands or fingers to handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, or reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. 

The noise level in the work environment is usually moderate.

 This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.

 All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

 This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Salary : $73,900 - $93,600