What are the responsibilities and job description for the Night Auditor position at First Light Resorts Llc?
We are looking for a warm, friendly, person with high standards who really enjoys helping people and providing amazing service. Ideal candidates have been top performers in their previous roles and are excited to help make a place like the Evergreen even more special and memorable for our guests. Ideal candidates will also have extensive in-person customer service and some maintenance and housekeeping experience. We welcome career oriented candidates.
Essential Functions/Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provide our guests with the best in service, courtesy, and care.
- Assists guests with requests and/or complaints after regular office hours.
- May handle check-ins/check-outs and make guest room keys for lost/lock-outs.
- Comply with housekeeping policies and procedures.
- Clean public lobbies, restrooms, and other guest use areas as assigned.
- Possess conflict resolution skills
- May post charges to Property Management System.
- Handle lost and found items by following established guidelines and procedures.
- Complete department/shift checklists and/or reports for relevant shifts.
- Maintain a neat, clean and well-groomed appearance.
- Performs other related duties as assigned.
- Work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment.
- When finding unsafe conditions and maintenance concerns, address them immediately by turning in maintenance Service Requests.
Competencies/Required Skills and Abilities
- Prior front desk/reservations or similar experience
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Ability to meet consistent attendance.
- Must have excellent written and verbal communication skills.
- Ability to interact with colleagues, supervisors and guests face to face.
- Excited about creating a warm family atmosphere for guests & staff while maintaining high standards
- High integrity
- Guest service oriented and staff-focused
- Mature and personable with a relaxed nature
- Leading a healthy, drug-free lifestyle
- Dynamic, fun, and likes the outdoors
- Flexible with a “whatever it takes” attitude
Supervisory responsibilities
- To take necessary steps to ensure excellent guest service.
- To utilize active listening to de-escalate conflict for both internal and external guests
- To respond immediately to any unsafe condition.
Work environment and Physical demands
- The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
- Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
- Ability to stand and move continuously.
- Lifting up to 50 pounds maximum.
- Ability to work overnight, and possibly other hours and shifts.
Details
- Full time position available immediately
- Room and board available for fixed weekly cost both Onsite and Offsite
- Required Overnight shifts
- Regular schedule with specific days off will be established
- Healthcare benefits available after 90 days
- 401K eligible with company match after 1 year
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
