IT Project Manager

First Mode is a creative engineering company solving the toughest problems on and off the planet, with the goal of having an outsized impact on the world around us. We build the barely possible.

From our state-of-the-art manufacturing and production facilities in Seattle and Perth, we design and deliver resilient, reliable solutions for the most demanding and constrained frontiers in existence. In the last year our engineers built a 2MW hydrogen fuel cell and battery powerplant to retrofit a three-story, 300-metric-ton-capacity diesel haul truck; designed the power source and refueling system for the world’s first endurance race vehicle to be powered by liquid hydrogen; and delivered spaceflight hardware headed 370 million kilometers from Earth to asteroid 16 Psyche.

While each project is unique, we typically meld together robotics, automation, systems engineering, modeling and simulation, and advanced fabrication to create a new future across many industries. If you have exceptional talent and a vision for the future, we want to talk.

First Mode is looking for an experienced IT Project Manager whose primary responsibility is the end-to-end project delivery of Technology projects including: scoping, project management, execution, and transition to business-as-usual support models helping us support a rapidly growing team of world-class engineers enabling the First Mode business and its staff to deliver their best work. The role is exciting and diverse delivering projects such as SaaS (Software/Service as a Service) rollouts, IaaS (Infrastructure as a Service) rollouts, New premises and/or relocations, Network deployment & migrations, Cloud implementations, and workstation or large hardware / software rollouts. 

You will work as part of a wider Technology function, reporting to the Director of IT, and will provide high quality technical delivery and guidance to customers and colleagues. You will bring us extensive experience working in a complex environment and demonstrate strong stakeholder engagement skills. The Technology function lives that success comes from people, process, and technology, in that order. 

This means both supporting and growing the digital infrastructure needed to allow our team to work every day; network, infrastructure, and communications on multiple continents, and enabling First Mode's strategic use of technology for its own competitive advantage. 

Position Responsibilities

You will be responsible, along with product owners and third-party vendors, for the ongoing management and delivery of: 

• Internal and external projects 
  
• Ownership and project lifecycle 
  
• Business analysis, solution selection, and scope definition 
  
• Project governance, project management (scope, vendors, stakeholders, budget, delivery) and customer experience 
  
• Define with stakeholders a Project charter 
  
• Provide accurate reporting to all stakeholders including project plans, schedules, financial management, changes, risk / issue and dependency registers and work in progress status reporting. 
  
• Oversee and coordinate technology and systems implementation, maintenance, and transition to business-as-usual support 
  
• Communicate to management and customer by keeping them informed of progress, notifying them of impending changes and agreed outages etc. 
  
• Driving operational excellence through continuous improvement initiatives 
  
• Provide key input on the company’s technical roadmap, identify bottlenecks before they impede company execution 
  
• Inspire the digital uplift of the First Mode business through technology advocation, continuous end user technology education, and demonstrating digital best practice 
  
• Represent First Mode with integrity and professionalism   

Basic Qualifications 

• 2  years project delivery experience
  
• Demonstrated experience in project delivery/management ( manage and deliver projects, planning and project team management) 
  
• Proven technical background, with experience leading, scoping (requirements analysis), planning (effort estimation) and management of multiple projects (sequencing), across multiple sites, delivering agreed outcomes within the defined timeframe and budget 
  
• Technical Ability – from a Level 2 or higher support role, systems/network engineer or application configuration background. 
  
• Knowledge of the following Cloud Services: AWS / Azure Cloud Technologies, Microsoft 365 Technologies, SaaS / IaaS 
  

Preferred Qualifications 

• Proven ability to produce a variety of pragmatic project management documentation 
  
• Excellent communication and customer facing skills with the ability to discuss technical content in an everyday relatable way 
  
• Ability to succeed in remote working such as overseas locations, cultural differences, and split time-zones to ensure positive interactions 
  
• Highly collaborative with an appetite for self-development, learning and knowledge sharing 
  
• Project Management certification or methodology knowledge highly desirable 
  
• Relationship management experience 
  
• Experience in establishing, documenting, sharing, and maintaining a pragmatic project delivery approach based on industry methodologies well regarded 
  
• Understanding of contemporary infosec principles and practices. 
  
• A degree or qualification in relevant studies 
  
• Solid understanding of how Information Technology applies to infrastructure, including networking, WAN, firewalls, storage, desktop refresh, peripherals,, and building technology infrastructure 
  
• Strong influencing and negotiating skills in dealings with team members, stakeholders, vendors, and senior management 
  
• Knowledge of Information Technology Infrastructure Library (ITIL) and how it applies to Service Management 
  
• Exposure to Engineering, Manufacturing, Mining, or major corporation with complex IT environments 
  

Personal Attributes

• Strives for resolution on first contact 
  
• Strong time management skills and an ability to prioritize and work without direct supervision 
  
• You challenge yourself to do things differently and go the extra mile to over-deliver on excitement, with a strong sense of ownership, urgency, and drive 
  
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events 

Additional Requirements

• Must be able to travel between First Mode's U.S. sites with potential to travel to other locations 
  
• Occasional need to work flexible hours to support business technology requirements (e.g., project rollouts or unplanned outages) 
  

Location

• This position will be located at First Mode’s headquarters in Seattle, WA and will be required to work in office >60% of working hours
  

Eligibility

• To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

Benefits & Perks

• Equity and stock options
• Competitive compensation and bonus structure
• 100% employer-paid health insurance (medical, dental, vision)
• Flexible PTO with 12 week supplementary paid parental leave and winter shutdown
• 401(k) retirement account with a discretionary employer match
• Commuter benefits (parking and public transportation)
• A culture that encourages professional growth with learning and development reimbursements
• Open and collaborative workspaces with free office snacks and lunches
• Hybrid work model

First Mode is an Equal Opportunity Employer; employment with First Mode is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Notice to First Mode job applicants: First Mode will never ask you to pay money or provide sensitive personal data to process a job application. If someone representing themselves as being associated with First Mode asks for any personal information as part of an application process, please report this immediately to IT.Sec@firstmode.com