Client Experience Associate

At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here.    Incredible teams doing exceptional work, every day. Administrative Services and Facilities comprises several groups supporting corporate office operations for First Republic, including Facilities, Mail Room, Reception, and Architectural Design & Development. Our people serve our colleagues’ in-office needs in multiple regions throughout the United States.

Qualifications:

You could be a great fit if you have: - Excellent written and oral communication skills. - High level of attention to detail. - Strong organizational and time management skills. - Ability to work well under pressure. - Team player. - Provides extraordinary service. - Furthers the First Republic Bank culture and values.   Job Demands: - Must be able to review and analyze data reports and manuals; must be computer proficient. - Must be able to communicate effectively via telephone and in person. - Must be able to travel as position requires. - May be required to lift 25-50 lbs.   Own your work and your career — apply now Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career?  If so, then come join us.   We want hard working team players. You’ll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that’s the First Republic way.   We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic.   If you are curious to learn more about this opportunity, we'd love to hear from you.   This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. The Company is an equal opportunity employer. In this regard, the Company makes reasonable accommodations for qualified applicants and employees with disabilities in order to enable them to perform all essential job functions, unless doing so creates an undue hardship.   First Republic is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations, First Republic will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.   For New York City-based roles: Mayor Bill de Blasio announced that, effective December 27, 2021, all private sector employers?in New York City will be required to ensure that their employees are vaccinated against COVID-19 to attend work in the office. Reasonable Medical or Religious Accommodations may be requested if applicable to you. Please view New York’s Guidance on Accommodations for Workers for more information.

Responsibilities:

Common goals, uncommon potential The Client Experience Associate works as a member of the Administrative Services Department to assist with the day-to-day office operations, greeting and directing guests, scheduling conference rooms, and providing support to the local regional managers.  This individual will have strong communication skills for directing and coordinating a variety of projects, and will assist in maintaining a professional work environment.  This includes the daily maintenance and stocking of all pantry and supply rooms.  This individual must be highly customer service-oriented and courteous to all individuals that come into the office.   What you'll do as a Client Experience Associate: - Create a memorable customer service experience for current and potential clients, and provide ongoing support to internal colleagues. - Responsible for answering and directing incoming calls and greeting clients/guests. - Responsible for distributing mail, courier packages, and other shipments. - Keeps record of all employee requests and responds promptly, keeping employees informed on status of requests. - Provides leadership to ensure Administrative Services issues/problems are resolved and escalated in a timely, cost-effective manner. - Contacts appropriate vendors or internal support teams for maintenance issues, which may include facility-related issues or problems with technical equipment. - Establishes and maintains business partner relationships with outsourcing vendors, service providers, suppliers, Information Systems staff, and department heads. - Maintains pantry and supply rooms (order items and keep rooms organized). - Spot checks conference rooms and lobbies throughout the day to ensure environments are tidy and clean for guests. - Coordinates physical access to the office (ID badges/alarm codes) for employees and vendors. - Performs opening & closing procedures for the front desk.  Performs security watch during business hours for all parties entering the office. - Assists with small projects/tasks for local managers.