Claims Coordinator

Description

Claims Coordinator

First State Insurance Agency Company Info

First State Insurance Agency is a subsidiary of First State Bancshares. This means we have a whole family of support and a large backing. We are a growing insurance and financial services organization serving most states across the nation. Our home office is in Farmington, MO with numerous locations throughout Missouri.

Make a Positive Impact

We are looking for a Claims Coordinator focused on building relationships through amazing service and communication skills. Must have a passion for creating a top-notch employee experience for the accounting staff. The key to this position is a strong working relationship with all team members of First State Insurance Agency. 

Responsibilities in Accordance with Our Corporate Values

The Claims Coordinator will serve as agency resource for claim expertise, acts as a carrier liaison, and contributes to the claims handling process, supports customer satisfaction and operational efficiency. Responsible for in-house claims’ tracking activity and loss ratio reporting and working with agency management to ensure maximization of contingency income. Coordinates activities with Regional Sales teams, carrier claim representatives, and clients for support with claim and loss mitigation activities.

Professionalism

• Exceptional customer service and relationship building skills with clear, effective communication, and timely responsiveness.
• Performs in-house claims processing functions as needed, coordinates in-house loss mitigation services.
• Acts as a liaison between carriers and insureds on complicated claims for large customer relationships.
• Responsible for customer segmentation in handling claims and service center decisioning.

Accountability

• Oversees claims processes related to customer contact, loss reporting, agency drafts, where available and when needed, and file maintenance.
• Processes and routes incoming phone calls, faxes and mail as needed and maintains a list of all open claims and reserves.
• Primarily responsible for large claims handling and managing carrier reserves; keeps agency management apprised of all significant claims, reserves and potential losses and regularly reports to management and those responsible for marketing and contingency income reporting of loss and reserve status on key carrier relationships.

Initiative

• Document all transactions, activities, and communications in agency management system.
• Keep abreast of industry, compliance, and market changes by attending company meetings and continuing education classes as required and/or approved by Management Team.
• Maintain confidentiality in all dealings with clients and within the agency.

Adaptability

• Travel required. Valid Driver’s license.  Clean driving Record.
• Attend agency and department meetings as directed by management.
• All other job duties as assigned by Management Team.

What You Can Expect

• Competitive pay and benefits package - with variable compensation program based on team performance
• 401(k) with generous employer match benefit
• Helpful, qualified, and available leadership
• A caring, stable work environment

Qualifications

• Exceptional written/verbal communication skills
• Proficient with Microsoft Office
• Punctual with a strong attendance history.
• Minimum of 10 years of claims experience.
• High School diploma / GED
• Must possess and maintain P&C Insurance License
• Must obtain and maintain professional designation relevant to the position.
• Must attend to continuing education to continue to grow industry knowledge.

Qualifications

Additional Information

Being a First Stater . . .
Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means that you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you're passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.

Do you have what it takes to be a First Stater?

Make a Difference - Apply Now!

First State Bancshares Inc. is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.