Operations Manager

POSTED ON 7/13/2021 CLOSED ON 8/9/2021
First Transit Hired Organization Address Atlanta, GA Full Time

Job Posting for Operations Manager at First Transit

Why Work at First?

Excellent question! With over 800 locations across our divisions, you will have exponential growth opportunity. Furthermore, because safety is our number one priority, you will work in a safe and positive work environment every day. Lastly, you will receive a competitive benefits package that includes: 401k with company match, paid time off, and a complete insurance plan after 30 days of employment (health, dental, and vision).

Responsibilities of an Operations Manager

  • Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.
  • Assists the General Manager in day-to-day operational oversight of location operations including billing, payroll, routing/scheduling, DOT & state compliance, accounts receivable and accounts payable, recruitment and hiring of location employees.
  • Ensures drivers have the daily documentation necessary to complete their routes. Ensures vehicles dispatched are in proper working condition and daily DVI (pre- and post-trip) forms have been submitted.
  • Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Acts as back up member of Dispatch or Scheduling team.
  • Develops manpower requirements for Dispatchers, Operators, and assists with evaluating trip patterns for run structure revisions.
  • Recommends and disciplines operations personnel. Interviews necessary drivers and staff and completes customer complaint investigations
  • Completes necessary daily and/or weekly reports for company and customer
  • Tracks and maintains employee attendance system, processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.
  • Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations related functions
  • Performs all other duties as assigned and may assist with other areas based on location need

What we would like you to possess:

  • High School Diploma or equivalent; Bachelor’s degree preferred
  • 3-5 years of passenger transportation experience
  • 2-3 years of supervisory experience preferred
  • Excellent communication skills

Apply today to join our team

FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. FirstGroup is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, FirstGroup will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.

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