What are the responsibilities and job description for the F&B Supervisor position at FirstService Residential?
Purpose:
The Latitude Supervisor is responsible for assisting the F&B Operational Manager with the overall dining program and execution of all aspects of the culinary experience for the community. This includes daily operation of the restaurant and bar, training new employees, to catering and special events.
This is a position for an individual who routinely exercises good judgment and exceptional problem-solving skills and strong leaderships skills. As the face of the dining experience, maintaining positivity and diplomacy in a fast-paced environment is critical while maintaining standards and authentically delivering the Latitude Margaritaville Lifestyle.
- Ensuring that the restaurant is set for lunch / dining by setting decorations, condiments, napkins and utensils.
- Protect establishment and Residents by adhering to sanitation, safety and alcohol beverage control policies.
- Possess strong interpersonal skills and be able to interact and communicate successfully to the residents and team.
- Keep current with industry concepts, practices, and procedures that fully align with the Latitude Margaritaville Brand.
- Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
- Contribute to team effort by accomplishing related results as needed.
- Ensuring basic cleaning tasks are completed by the employees.
- Fill in for absent staff as needed.
- Assist with special events as needed.
- Adhere to grooming and appearance standards consistently.
- Exercise a positive attitude and remain professional under all circumstances.
- Promptly address customer service issues and refer customers to management when necessary.
- Maintains a high level of Resident contact throughout service hours.
- Builds strong, effective teams through ongoing supervision, training, coaching, counseling and leadership.
- Create an “I Love My Job” environment that further enlivens the Latitude Margaritaville Lifestyle.
- Ensure proper response and handling of all community emergencies through training with staff, residents, buildings, etc. within company guidelines to minimize liabilities.
- Ensure compliance with all company, local, state and federal safety rules.
- Comply with all ordinances and regulations per the location's jurisdictions.
- Ability to manage operations in absence of the F&B Manager.
- Ensure the utmost proper hygiene by monitoring staff for clean and proper uniforms, personal grooming and food handling.
Technical competencies:
Education:
High school Diploma or equivalent.
ServSafe Certified.
Experience:
- Previous supervising experience required.
- Excellent oral communication skills required.
- Positive interpersonal skills required.
- Ability to train and educate staff.
Skills, Knowledge and Abilities:
- Strong leadership skills, able to develop a team in front of house.
- Must be willing to work nights and weekends.
- Current with culinary and dining trends and styles.
- Basic knowledge of beer, wine, & spirits.
- Communication skills (listening, verbal and written).
- Organizational skills.
- Attention to detail.
- Problem solving skills.
- Common Sense.
- Team player but can work independently.
- Have fun!!! FINS UP!
Core Competencies:
Quality Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Dependability Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
Teamwork Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
Work Environment/Safety Promotes mutual respect, keeps workplace clean and safe, supports safety programs.
Job Knowledge Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
Customer Service Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
Initiative Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
Vision and Values Supports values in daily actions and decisions, communicates vision and values to others, generates enthusiasm, incorporates vision when planning.
Communication Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Adaptability/Flexibility Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure and adjusts plans to meet changing needs.
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