What are the responsibilities and job description for the Front desk lead position at FirstService Residential?
Job Overview :
As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills.
Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in / out. Able to understand and react to emergency response and access control procedures;
monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Your Responsibilities :
- Demonstrates excellent customer service, communication, and time management skills.
- Monitors Emergency Response System.
- Greets and directs Residents, guests, and invitees.
- Monitors and controls Electronic Security Control Systems.
- Responds to emergency situations in a timely and efficient manner.
- Monitors and controls access to the building.
- Maintains daily log, records, and forms.
- Resolves and follows-up on all complaints / issues.
- Maintains a safe and secure environment throughout the building / property(s).
- Follows safety procedures and maintains a safe work environment.
- Other duties as required.
Skills & Qualifications :
- High school diploma or equivalency preferred.
- College level courses in business or hospitality preferred.
- Two (2) to three (3) years of business experience preferred.
- Computer literacy : command of information system hardware / software is preferred.
- Effective written and verbal communication skills.
- Multiple language fluency is desirable.
- Strong customer service, communication and interpersonal skills required.
Physical Requirements :
- Ability to lift 30 50 lbs.
- Work in an upright standing or sitting position for long periods of time.
- Handle, finger, grasp and lift objects and packages.
- Reach with hands and arms.
- Communicate, receive, and exchange ideas and information by means of the spoken and written word.
- Ability to quickly and easily navigate the property / building as required to meet the job functions
- Complete all required forms.
- Ability to work extended hours and weekends based on project requirements.
- Ability to respond to emergencies in a timely manner.
Supervisory Responsibilities
Supervise front desk team, scheduling.
Additional Information
Schedule : Monday-Friday 7 : 00am 3 : 00pm
What We Offer :
As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision.
In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation : $18.00 - $20.00 per hour
Disclaimer Statement
This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
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Last updated : 2024-04-29
Salary : $18 - $20
