What are the responsibilities and job description for the Team Lead position at Firstsource Transaction Services, LLC?
This is an Onsite position at our Chico, CA facility
The Team Leader develops, creates, maintains an environment of open communication, and leads by example. Forges solid relationships and empowers team members, laying the foundation for a high performing team.
Major Duties and Responsibilities:
- Coach and develop team members in all aspects of performance
- Draft and conduct performance evaluations, may assist in the employment decision, sets performance goals and objectives.
- Manage employee issues regarding attendance, performance, conduct, and delivers appropriate corrective action as needed.
- Documents all coaching/development sessions, utilizing designated tools, in a timely manner.
The list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities, as needed.
Qualifications
- Proven leadership skills to effectively develop, lead, inspire and motivate a high performing team.
- Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relations problems.
- Takes a proactive role in bring about change, applying new ways to develop the business through improved management of people and processes.
- Works cooperatively and collaboratively with all levels of employees and management to maximize performance, creativity, problem solving, and results.
- Proficient in the use of all Microsoft Office applications.
- High School diploma or Equivalent
Job Type: Full-time
Pay: From $23.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Team management: 1 year (Preferred)
Work Location: In person
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