Strategic Director

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

10 - 15%

Job Description

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Part of Worldpay from FIS’s success and rapid growth is a result of our teams functioning like well-oiled machines that strive for continual improvement. Once we gain a new customer, our teams work together seamlessly to deliver stellar service that gets our clients up and running as quickly as possible. Our Global Commercial Sales team members are specialists in communicating our customers' needs to the right teams at Worldpay from FIS, ensuring nothing but the best experience from sale to implementation and beyond.

What you will be doing

As the strategic director you will be responsible for establishing Worldpay from FIS as a preferred processor within the existing ISV book of business by working with ISV Partners to gain new referrals by leveraging technology, economics, and programs and holding Partners accountable to contractual agreements.

As the strategic director you will:

• Retain & Support – Drive Partner and merchant retention strategies to mitigate attrition risks and maintain current book of business
• Own & Execute – Develop tactical account plans to maintain and grow net merchant footprint and portfolio net revenue by aligning Worldpay to support the Partner’s short- and long-term goals
• Build & Nurture – Develop long-lasting, trusted relationships with strategic players to position Worldpay as the Partner’s strategic advisor
• Solution & Collaborate – Understand the primary root cause of Partner and Partner merchant attrition and collaborate within and across Worldpay teams to increase overall Partner satisfaction
• Advocate & Influence – Navigate internal teams on the Partner’s behalf and garner support of internal teams to act in the Partner’s best interest
• Learn & Grow – Build and share an in-depth knowledge of Worldpay’s products and services to effectively community Worldpay’s value proposition to Partners and the Partners’ merchants
• Plan & Manage – Facilitate forward-thinking for competitive renewal conversations solidify a strong base of mature partnerships

You are:

• A results driven problem solver – You know how to diagnose the root cause of barriers to growth and how to rally a team to develop a quick action solution
• A trusted advisor – You know how to establish speed to trust and rapport across all levels of a Partner organization
• A technical communicator – You can hold educated discussions around the basics of general technological ecosystems and apply a solution-oriented mentality to solve complex problems
• A self-starter – You are proactive and always looking for the next challenge to tackle with confidence and tenacity
• An organized thinker – You excel in a fast-paced working environment, operated flexibly between tasks, and are diligent in leveraging available resources to your benefit
• A flexible worker – You have experience managing multiple accounts and simultaneous initiatives in virtual and in-person settings
• An articulate communicator – You confidently build and present strategic messaging both verbally and in written form in a clear, concise, and professional manner
• A proven winner – You have a history of success managing large accounts and delivering high-quality customer experience
• An experienced contributor – You have 3 years of Relationship Management experience at a Technology company. Experience with Payments and/or Salesforce.com is a bonus!

Why you’ll love working at Worldpay

• We are global leaders and mentors – We want every member of the Worldpay family to be successful at Worldpay and beyond. Informal and formal coaching and knowledge sharing is ingrained in our culture. You will have a variety of training and career development tools, resources, and opportunities at your fingertips to promote your growth as a leader and further your career
• We are a community – Our most valuable asset is our people, and we are constantly learning from the experiences and knowledge each team member contributes. Our friendships extend beyond the office and we are not shy about having fun outside of working hours
• We are at the cutting edge – We offer innovative solutions to our customers, and we are not afraid to challenge the status quo. Our modern and international work environment gives our team members the opportunity to work with similarly motivated and ambitious individuals on some of the most challenging issues in financial services and technology
• We are customer-centric – At the core of our mission is an obsession with empowering our customers and serving local and global communities, whether through our products and services or through charitable work
• We recognize our high-performers – We offer competitive compensation packages with great benefits and a clear path to upward mobility

What we offer you:

• Competitive salary and excellent bonus potential
• Attractive benefits including private medical cover, dental cover, and travel insurance
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A broad range of professional education and personal development possibilities

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View our benefits here: https://cdn.phenompeople.com/CareerConnectResources/FIGLUS/documents/2021BenefitsSnapshot-1611561721803.pdf The posted salary range describes the minimum to maximum range for this job description in the state of Colorado. The salary range is posted in accordance with the Colorado Equal Pay For Equal Work Act. The salary range for this same position may be lower or higher in markets outside of Colorado.$90,140 - 148,730

Vaccination Requirements

Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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