Product Process Trainer I

Job Description The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? About the role: We're looking for a skilled professional who will be responsible for providing classroom training to new hire associates in multiple lines of banking and financial business. While ensuring all class objectives are achieved, you will conduct evaluations for individuals to identify new training needs and provide feedback to management. You will coordinate and ensure projects are completed by target deadlines and provide project status updates to management. What you will be doing: Designs, modifies, or develops instructional materials for multiple training modalities including traditional instructor-led classes, web-based/virtual classes and job-aids. Conducts traditional classroom or web-based training sessions using effective presentation skills, verbal communication skills and classroom management skills at FIS facilities or client locations. Conducts training needs assessments to understand characteristics and skill levels of learners, the job setting and to identify processes and tasks performed by system users. Assesses training outcomes by soliciting and reviewing feedback and evaluation of classes taught. Manages and completes all aspects of training projects including reviewing documents relevant to training services, communicating with clients, and working with implementation and client relationship teams to understand client business needs (adapts training context and content accordingly) What you will need: Advance presentation, time management and organizational skills Customer service skills, understanding and focusing on client needs, establishing credibility and building positive, professional, relationships with clients Proficient with technology and office automation tools and applications Resourcefulness, flexibility, versatility, dependability Team skills including ability to establish and maintain effective working relationships with all levels within organization, internally and externally Added bonus if you have: Bachelor’s degree in finance or business Instructional design or technical writing experience Chargeback, banking, or back office training experience What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits . Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass