Retention Manager - Merchant SMB

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Type Of Hire :

Job Description

* Oversees and positively leads a team of Relationship Managers who answer incoming port calls and lead effective conversations with our SMB merchants.

* Influences your team and customers to improve retention rates for SMB Merchants, negotiate with customers, implement retention strategies, and oversee the overall success of your Relationship Managers.

* Meeting with managers in the organization to plan strategically

* Expanding the customer base by upselling and cross-selling

* Understanding key customer individual needs and addressing the situation

* Conducting business reviews using CRM and available programs.

* Knowing your competition and strategizing accordingly

* Assisting your team and/or leading escalations resolving customer complaints quickly and efficiently.

* Sells the company's products, systems and/or services via telephone or electronic means to customers in assigned territory, industry, or accounts.

* Closes the sale on products, systems and/or services.

* Generates prospective customers through cold calling and may qualify and follow up with sales leads produced through other means.

* Sales can be made through multichannel, inbound and/or outbound sales activities.

* Acquires and applies in-depth technical knowledge of products, systems and services.

* Responsible for renewing, expanding and closing of maintenance/service/license contracts for assigned region or account.

* Increases renewal sales for assigned regions or accounts.

* Demonstrates knowledge of the organization's various products and maintenance contracts.

* Educates customers on business practices and associated contractual implications.

* Ensures customer awareness and understanding of applicable product elements.

* Maintain account team relationships and transfers leads as appropriate.

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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