Select Service Advisor

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Select Service Advisor Basic Qualifications for Consideration (Must meet all to be considered): o Strong Customer Service skills with high expectation for ownership of issues o Ability to multi-task in high volume workflow with minimum productivity requirements o Must have strong written and verbal communication skills to effectively communicate with varying levels of Management. o Strong mathematical, analytical, and investigative skills o Critical thinking and ability to empathize and de-escalate emotional phone calls with customers o High School Diploma or HS Equivalent required Preferred Skills, Experience, and Education (Should not be used for screening, but rather to narrow down selection of candidates): o 2 Years Merchant Services or Customer Service experience preferred o Technical background helpful, not required, to assist with troubleshooting equipment issues o MSA, Remedy, Client Line, Business Track, Merchant Manager, Microsoft Teams, Excel, and FDPOS knowledge helpful, not required Job Duties: o Team Member handles 500 inbound phone calls per month from Wells Fargo Bankers, Business Sales Consultants, Account Managers, and Merchants. o Team member has full ownership to resolve or facilitate resolution of issues related to, but not limited to: Identifying processing issues and Interchange qualification, chargebacks, billing and funding investigations, statement reviews and fee inquiries, Account Maintenance, facilitate PCI compliance conversations, answer product questions, provide troubleshooting assistance for Class A&B terminal products, perform terminal downloads and training for new and existing customers, issue call tags, add/remove equipment, and add/change terminal features o Team Member is expected to perform refund negotiations with responsible application of high level refund empowerment. o Independently perform rate reviews and pricing negotiations – expected to wisely balance WFMS needs with Customer Retention This role is not eligible to be performed in Colorado, California, New York or Washington. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). What you should know about us: Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation. Our commitment to Diversity and Inclusion: Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center. There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.