What are the responsibilities and job description for the Contact Center Associates position at Fiserv?
$1,000 Progression Bonus! Ask your recruiter for details!
Fiserv Omaha is Now Hiring!
9/20 Fraud Detection
Schedules for Fraud Detection:
8% Market Shift Premium for Schedules Listed Below
2:30pm-11:00pm with Sun/Mon off
2:30pm-11:00pm with Tues/Wed off
2:30pm-11:00pm with Wed/Thurs off
2:30pm-11:00pm with Sun/Wed off
12:30pm-9:00pm with Mon/Thurs off
1:30pm-10:00pm with Tues/Wed off
10/4 Universal CS
Schedules for Universal CS:
TBD
We are located at: 7305 Pacific St. Omaha, NE 68114
What does an outstanding Customer Service Associate do?
You will take inbound calls from banking and merchant customers, answer questions, assist with researching and resolving issues. We want our customers to receive a WOW experience. We want someone who has the ability to be an active listener and is able to express empathy to the customer. Use your great verbal and written communication skills to provide assistance to our customers. Do you love providing world class customer service in open fun environment? If you answered yes, we want to work with you.
As a Customer Service Associate, you can look forward to:
PEOPLE who are caring and friendly and want you to succeed
Great CULTURE, Team environment that is fun, encouraging and engaging.
Taking PRIDE in what we do
Following the completion of training and a period of time in the position on site, if you meet or exceed performance expectations, you may have work from home flexibility. As a work from home flexibility worker, you should be able to effectively operate a computer-based phone system and have medium to high proficiency with Microsoft Outlook, Excel and Web browsers such as Chrome and Internet Explorer, etc. You’ll also need to be comfortable entering information into appropriate computer databases. Supporting our clients will also be a fun part of your job!
Basic requirements for consideration:
Flexible Schedule Requiring one weekend working day.
One year customer service experience
Experience with internet navigation and technology.
Preferred qualifications:
Experience with an online bill pay service.
Strong work tenure with previous roles lasting a year or more.
One year of Call Center experience
Fiserv offers a competitive compensation and benefits program including:
$15 hourly and up depending on experience. Spanish Bilinguals needed! Receive a 6% premium on top of hourly rate! Up to *12% shift differential for eligible hours worked evenings and weekends*
Medical/Dental/Vision Coverage (eligible on your first day of employment), On site cafeteria, unlimited free beverages, tuition Reimbursement, casual dress environment, lucrative paid time off program.
Pre-employment background, credit, and drug test are required.
We are located at: 7305 Pacific St. Omaha, NE 68114
Learn more about us.
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
