Membership Front Desk Assistant

Job Summary:

To assist all functions of the Membership Department relating to helping existing members and any other tasks as directed by the Supervisor of Membership Services.

Primary Responsibilities:

• 
  Greet and help all members and guests.
• Be familiar with all events on seasonal calendar, amenities and outlets.
• Assist with mailings to Members.
• Maintain office supplies.
• Weekly office supply inventory and monthly storage room inventory.
• Open, process, close and file Z Accounts for Member and Reciprocal Guests.
• Maintain member files as delegated by the Membership
• Assemble new membership enrollment kits.
• Answer incoming telephone calls for Membership as necessary.
• Answer the telephone "Good Morning/Afternoon, Membership, this is ____how may I help you?
• Take messages accurately to include whom the message is for, name of caller, what the call is in reference to, date and time of the call.
• Answer all telephone calls within three rings.
• If on another line and the telephone rings, politely ask the person to hold while the other line is answered.
• Transfer all lines to voicemail when leaving for the day and un-transfer lines from voice mail first thing each morning.
• Check voice mail for messages.
• Return calls as necessary or distribute messages to appropriate staff.
• Be familiar with all departments on the island and management names.
• Take messages for Membership Director including: (message will contain name/daytime telephone number).
• Be familiar with all guest rules for both Equity and Non-Equity members.
• Dress in business professional attire.
• Perform additional duties as assigned.

Education/Experience:

• 
  High school diploma or equivalent required and some college preferred.
• Professional with impeccable integrity and unquestionable ethical and moral standards.
• Possess adequate written and oral communication skills.
• Be a team player in all situations who is able to work within the organizational structure of the company and who can also comfortably take supervision.
• Possess self-confidence and be disciplined.
• Possess a professional personal appearance.
• Possess high levels of energy and enthusiasm.
• Must be able to work weekends.