What are the responsibilities and job description for the Membership Advisor position at Fit Factory?
Fit Factory is looking for a friendly, upbeat and personable individual with Management experience in the Fitness Industry!
The ideal candidate for this position has previous Health Club Management experience or someone who has been working for a gym/health club as a Sales Associate and is looking for the next step. If you are looking to gain experience in customer relations, fitness, or management, than this is perfect for you!
This is a Full-Time position. This position works along side with the General Manager as a team to ensure the club is running at an optimal level.
Essential Duties and Responsibilities:
- Responsible for providing the first positive impression of our health club;
- Train and manage a staff of 5-10 team members;
- Interact with customers by telephone or in person to provide information about Fit Factory and rectify concerns; ensuring Member satisfaction and retention
- Check to ensure that appropriate changes were made to resolve customers' problems;
- Pursuing Membership sales and leads
- Communicating with Past Due members
Benefits:
- A FUN work environment!
- Casual dress-code.
- A supportive team to help you learn and grow.
- Experience in a new full-service health club.
- Flexible schedule and competitive pay.
- Opportunity to change lives through fitness!
- Ability to grow with the company!
Physical Functions:
- Ability to stand and/or walk for an entire shift;
- Ability to occasionally bend at waist with some twisting up to one hour of workday;
Minimum Qualifications:
- Minimum of 2-3 years of Face To Face Retail Customer Service experience
- Minimum of 1-2 years experience working in a Health Club
- Minimum 6 months of Management experience
- Ability to develop and lead a team
- Ability to provide high level customer service
- A High School Diploma Or Equivalent required
Preferred Qualifications:
- Minimum 2-3 years of Health Club Management experience
- Minimum of 12 months of Management experience
- Above average team leadership skills
- Above average customer service skills
- A High School Diploma Or Equivalent required
Please apply by submitting your resume. Only candidates with resumes will be considered.
Job Type: Full-time
Pay: From $14.00 per hour
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- health club: 1 year (Preferred)
- sales: 1 year (Preferred)
- customer service: 1 year (Preferred)
Work Location: One location