Description

The Assistant Club Manager directly supervises 5-20 hourly TEAMmates in the absence of the Club Manager.  Overall responsibilities include; fulfilling Member and Guest satisfaction scores, sales generation through membership sales, retail (etc), controlling expenses, maintaining a safe and clean environment, securing club funds and assets, maintaining TEAmmate morale and productivity, training and developing staff, and operating the club in a productive and efficient manner while adhering to company policies, procedures, standards and federal and state requirements. Reports to the Club Manager. The Assistant Club Manager reports to a designated work location and is required to travel, on occasion to other locations, meetings (etc).  Work hours range from 5am-8pm or as needed.  Scheduled shifts and days off may vary from week to week (including weekends).  Assistant Club  Managers are also required to work unscheduled shifts with little to no notice provided.

Duties & Responsibilities       

• Ensure all Members and Guests receive exemplarily service from TEAMmates at each interaction point (phone/in-person) that exceeds Fitness Connection expectations. This is accomplished by Assistant Club Managers observing TEAMmate interactions with Members and Guests throughout each shift and handling Member/Guest concerns in a positive, constructive and timely manner.
• Ensure that all inner and outer perimeters of the club are regularly sanitized and presentable to Members and Guests according to Company requirements.  This is accomplished by TEAMmates and Managers following all cleaning procedures and techniques during prescribes times (Team Cleans), regularly monitoring the club’s overall condition throughout each shift to ensure that the environment meets and/or exceeds CDC and Fitness Connections sanitary guidelines.
• Maintain a healthy competitive sales environment and ensure TEAMmates fulfill all sales techniques and methods consistent with their roles.
• Responsible for having the top selling products (retail/nutritional products) available on shelves in a presentable manner.  
• Enforce all accounting procedures at the club level by reviewing the daily production report, tracking cash shortages/overage discrepancies and reporting them to the Club Manager. 
• Responsible for maintaining a safe environment for Members and TEAMmates.  This includes; strict adherence of safety policies and procedures, identifying structures, equipment and people behaviors that may pose risk and rectifying the issues immediately. Special attention and procedural oversight of the Kid’s Club must be fulfilled at all times. All Member and/or TEAMmate incidents must be reported immediately to the Club Manager and Corporate Risk Department.
• Ensure all gym equipment, supplies, technology and other operational needs of the business are in proper working order.  Report any deficiencies to the Club Manager.
• Responsible for identifying staffing needs, taking pro-active steps with selecting, interviewing and referring top candidates to the Club Manager for final interviews.  Ensure all onboarding procedures and hiring steps are followed as it applies to on-boarding TEAMmates.
• Responsible for assisting the Club Manager with preparing and maintaining appropriate levels of staffing at all times within budget.
• Proactively fulfill all Payroll administration responsibilities to ensure TEAMmates are paid accurately and in a timely manner.
• Responsible for enforcing company policies/procedures and administering an equitable counseling program and fulfilling all off-boarding procedures.
• Ensure all hourly TEAMmates are fully trained, utilizing all the techniques, tools and training programs designed for Fitness Connection.  Further, Assistant Club Managers are ultimately responsible for ensuring every new hire is highly trained and competent with fulfilling their responsibilities.
• Responsible for assessing TEAMmate performance and for providing them valuable feedback to improve and develop their skills.
• Assistant Club Managers are responsible for identifying development areas regarding his/her professional growth and partnering with their Manager to create and execute a Development Plan. Assistant Club Managers are expected to advance their skills, leadership capabilities, meet prescribed goals and measure their progress.
• Responsible for the overall club operations in the absence of the Club Manager. 
• Responsible for enforcing all State and Federal labor laws.
• Effectively communicating information to his/her entire staff, including but not limited to policies and procedures, company approved announcements, etc.
• Maintain highly engaging working relationships with TEAMmates that fosters a cooperative and harmonious working environment that produces high morale, productivity and effectiveness.  This can be accomplished by coaching and motivating TEAMmates to achieve their performance goals while providing them developmental feedback.
• Other job responsibilities may be assigned outside of what is listed on the Position Overview. 

QUALIFICATIONS

Required Knowledge, Skills and Abilities                                                                                                              

• Possess well-developed understanding and use of management skills such as recruitment, selection, training and development, coaching, goal setting, performance management, delegation and organization.
• Possess motivational, communication, team building and training skills.
• Have thorough knowledge of company policies and procedures and enforce them accordingly
• Have a high level of professionalism, honesty, integrity and work ethic.
• Exhibit a superior sense of customer service at all times.
• Have working knowledge of basic computer software including MS Word, Excel, and Outlook
• Willingness to work flexible hours.

Required Experience, Education and Certifications                                                                                                              

• 1-2 years management experience preferably in the fitness or similar industry.
• High school diploma; college degree preferred

Essential Job Functions                                                                                                              

The essential functions of this position include, but are not limited to the following:

1. Candidate must have excellent verbal and written English language communication skills. 
2. Reading and writing skills at a high school literacy level.  The Assistant Club Manager is accountable for reconciling bank logs, cash deposits, inventory (etc) and must have excellent math/analytical skills.
3. Extended daily and weekly work hours may be required, including weekends.  Additionally, flexible work hours are required on both day and night shifts with little to no prior notification given.
4. Ability to report for work at prescribed times and fulfill all job requirements for the duration of the shift. 
5. The ability to move freely in and around obstacles common in gyms.  Candidate must be able to move quickly from one work area to another at a moments’ notice.
6. Some lifting and the movement of moderate loads require 50-pound lifting requirement.
7. The ability to lead and manage others in a productive and effective manner; including having the capacity to properly assess situations, exercise cognitive thinking and have the ability to use sound judgment when making decisions and taking action.
8. The ability to understand and follow directions and verbally communicate with others in a productive and positive manner.
9. The ability to give and receive constructive criticism in a professional manner.
10. Must have the ability to work under a high degree of stress on a physical, mental and emotional level.  The Assistant Club Manager must have the capacity to work under these conditions throughout the duration of his/her shift.

Fitness Connection is committed to principles of equal opportunity for all job applicants and TEAMmates. The company will make reasonable accommodations for the known physical or mental disability or known medical condition of an Applicant or TEAMmate, consistent with its legal obligations. The company also wishes to participate in a timely, good faith, interactive process with any disabled applicant or TEAMmate to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodation. Applicants and TEAMmates are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or occupy by contacting the People Team at dallashr@fitnessconnection.com.