What are the responsibilities and job description for the Customer Service Representative position at Fitting Designs?
We specialized in home therapy equipment and supplies to treat chronic or acute medical conditions. Our medical sales and support staff works closely with doctors, nurses, physician assistants, therapists, case managers and their patients to achieve the best possible results.
The Customer Service Representative is an integral and valuable member of the our team. This individual is a point of contact between our office and our patients. Providing a positive experience for our patients is a priority. Obtaining the necessary information from patients or referrals and developing a strong, positive relationship with our patients and referrals are the two main responsibilities of the Customer Service Representative.
Responsibilities for the Customer Service Representative position will include:
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Input gathered information into patient database.
- Return patient’s calls and emails.
- Send product information to patients via email or text.
- Communicate with Physician’s offices via fax and email to obtain patient information and to provide Physician with patient forms.
Essential Knowledge, Skills, and Abilities:
- Strong phone skills, including clear and friendly voice.
- Ability to communicate professionally and effectively with internal staff and external parties.
- Customer service oriented with compassion and empathy for our patients.
- Attention to detail with the ability to multitask and work independently.
- Proficient in the Microsoft suite, including Word, Outlook, and Excel.
- Empathy, good communication, and problem-solving are core skills in providing excellent customer service
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Health insurance
- Paid time off
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Lillian, AL 36549: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Required)
- Sales: 2 years (Required)
- Computer skills: 2 years (Required)
Work Location: In person
Salary : $13 - $15