Program Manager - Transitional Work Programs

Mission Statement

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys Overview

Five Keys was founded in 2003 by the San Francisco Sheriffs Department as the first accredited charter high school in the nation to provide diploma programs for adults in county jails. Today we are a much different social justice non-profit agency that has expanded its charter schools into 9 counties, in 24 jail locations and over 80 community learning centers. In addition to our schools, now we also run multiple homeless shelters, employment programs, programs for the unsheltered, reentry programs and housing for women suffering from immense injustice.

Our Core Competencies

A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.

What its really like to join our agency

At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. Weve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams.

We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good. This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

BENEFITS

We offer very low monthly costs for medical insurance - deductible and all in-network, out-of-pocket expenses paid for by Five Keys! Dental, vision and life insurance premiums paid by Five Keys and various pre-tax flexible spending accounts and retirement account 403b. Generous time off. Annual reimbursement up to $100 towards gym membership, smoking cessation and weight loss programs. Annual reimbursement up to $50 towards annual athletic event participation and annual massage after 6 months of employment. FREE access to wellness-related apps, Employee Assistance Program and Talkspace online therapy for you and your dependents.

JOB SUMMARY

The Program Manager - Transitional Work Programs position reports to Assistant Director - Transitional Work Programs and is accountable for overseeing crews of up to eight workers including full-time supervisors assigned as van driver(s). The Program Manager will meet with all supervisors in person and/or scheduled Zoom calls to troubleshoot any employee issues or crew assignments. This role will meet regularly with contractor liaisons to take direction on projects and current events. On a weekly basis, the Program Manager will meet with the Transition Coordinator to brief them on the current progress of transitions and other projects. This role is responsible for managing personnel, program data, written reports and monthly invoices.

If this job is for you, you are extremely organized, easy to talk with and not much seems to upset you. You welcome the responsibility to oversee the administration, coordination, and evaluation of all Transitional Employment activities for these employees. You thrive in a fast-paced environment and enjoy building new operational processes and systems to ensure long-term sustainability and success. Your positive attitude is obvious to others and you are comfortable working with anyone, regardless of their position in the organization, role or background. Youve got great energy and youre willing to work hard and go the extra mile to take care of our employees, our participants and the business. In addition, you will contribute to our appreciation of diversity and foster a climate of multicultural understanding.

JOB DUTIES AND RESPONSIBILITIES

• Travel in the field weekly to meet with teams, addressing any current issues, growth and development
• Must maintain crew size according to contract minimums, including backup driver
• Drive a Five Keys passenger van with participants and towing a 10 foot equipment trailer to multiple sites in the LA Area when needed
• Meet with Lead Supervisors, crew members, crew supervisor and contract liaison as necessary
• Work harmoniously with others and to communicate effectively (both verbally and in writing) with with our subcontractors, internal staff and leadership team, HR department, the community and those we serve
• Maintain a current pipeline of recruits for hire through partners and contractor liaison
• Manage onboarding and training of new crew members
• Accountable for the care and maintenance of program equipment and resources
• Order PPE (Personal Protective Equipment) for all crews
• Through operations, verify at ALL times enough water and supplies are available for crews
• Must be available by cell phone during normal work hours for technical instructions and emergencies
• Provide weekly updates to VP of Transitional Employment
• Attend zoom and on-site meetings as needed
• Assist with expense management and ensure billing is submitted on time for review; collaborate to resolve issues when identified
• Lead by example and develop Five Keys staff through training, coaching and support
• Other duties as assigned

KNOWLEDGE AND SKILLS

• Understanding of and commitment to restorative justice
• Awareness of how best to serve the unique needs of Five Keys program participants
• Knowledge of and proficiency in effective methodology and techniques used to instill confidence and self-respect in crews members
• Eagerness to learn new things and adapt to changing circumstances
• Self-accountable, dedicated to helping others and able to de-escalate situations effectively and quickly
• Results-oriented person with a clear focus and attention to detail
• Strong general and emotional intelligence coupled with professionalism and the ability to work efficiently and independently
• Able to prioritize and communicate clearly and succinctly in writing and in person
• Advanced problem-solving skills; able to tactfully address and resolve questions/concerns
• Creation and documentation of related reports and data is required
• Willingness and ability to grow professionally and personally accountable for expanding skills
• Commitment to the mission, vision, and values of Five Keys
• Ability to handle multiple deadlines and tasks simultaneously
• Proficiency with technology: internet, Zoom, email, Google Forms/Sheets/Drives, databases, etc
• Able to maintain strict confidentiality and take all precautions when handling sensitive information

EDUCATION AND WORK EXPERIENCE

• 2 years of experience in an office setting, performing administrative tasks, or an equivalent combination of education and experience
• Preferred 2 years experience managing staff
• Preferred 2 years experience working with diverse populations

PHYSICAL REQUIREMENTS

• To promote the health and safety of its employees, those we serve and our local communities, Five Keys requires that all employees must be fully vaccinated against COVID-19 and/or adhere to all weekly testing and safety measures. Employees may also request and receive approval for an exemption from this policy. Exemptions are granted to accommodate a medical condition or sincerely held religious belief.
• Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed
• Must be able to carry landscaping tools and equipment (at least 20lbs)
• Must be able to work outdoors in all weather conditions (hot, cold, light rain)
• Must be able to bend/stoop continuously
• Must be able to stand on hillsides and slopes while using landscaping tools/equipment
• Frequent talking and hearing conversations
• Frequent and prolonged standing, walking, and sitting
• Frequent reaching with hands and arms
• Ability to provide verbal directions in emergency situations

ADDITIONAL REQUIREMENTS

This position is contingent upon:

• Must have reliable transportation
• Must possess a valid California drivers license and car insurance and be accepted under Five Keys company motor vehicle policy

WORK ENVIRONMENT

• Able to work outdoors in all weather conditions (hot, cold, light rain) if needed to support staff in the field
• Moderate to high noise level
• Work environment varies from site to site
• Some personal safety risk working in underserved communities

GROWTH OPPORTUNITIES

At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission. It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees. These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency (i.e., programs, schools, housing, transitional employment).